The service was great as usual with Barton. However, got home and noticed there was hubcap missing but I’m sure Tony and Barton will resolve this issue in a timely manner thanks Again Gracie (Ivana’sMom
4/27/2026
Karen B. VERIFIED CUSTOMER
My scheduled appt 9:15 for an inop spring in gas tank. I had to ask 3 times for an update. The job took 10 minutes to complete. This appt was not complete until 5 hours later. The spring was no more than $10 but labor was $170. Just a little disappointing that I paid this amount for a $10 spring.
4/27/2026
Anjeanette M. VERIFIED CUSTOMER
Great service. Completed quickly and staff was very nice
4/27/2026
Anthony L. VERIFIED CUSTOMER
Barton was extremely helpful, knowledgeable, patient, and very thorough in addressing the various issues I had with my vehicle. Every time I go to Toyota I ask for him because I know I’m in good hands!
4/26/2026
Lauren M. VERIFIED CUSTOMER
I waited 5.5 hours to be told that my tires looked worn and that was the reason for the strange noise from my truck. Sounds like a fair assessment but 5.5 hours just to put eyes on my tires is crazy. Not saying this is one persons fault. Tony at guest services apologized after he saw me waiting for several hours and I wasn’t charged for the visit which helps. I was also at the service center in March to get my tires rotated. They ended up balancing them too. Why wasn’t it noted then that I needed new tires? Also that visit had me waiting for 3 hours. 8.5 hours total waiting at the service center for my last two appointments is insane.
4/26/2026
Pablo M. VERIFIED CUSTOMER
Excelente atención por parte de la Señora Ángela, captando todos los detalles de mis necesidades de atención en el vehículo.
4/26/2026
Andrew D. VERIFIED CUSTOMER
Micheal was very friendly and professional and gave honest and trustworthy feedback. Will be happy to return and have Michael help with my maintenance/service needs in the future.
4/26/2026
Michelle D. VERIFIED CUSTOMER
He always takes good care of us. Appreciate him.
4/26/2026
Kalee B. VERIFIED CUSTOMER
My car was left with paint chippings and they staited that they didn’t do it, and we are having to go back Monday.
4/26/2026
Chad H. VERIFIED CUSTOMER
Grease left on hood, appears to be when the hood was shut. Took approximately 3 hours to have oil changed and tires replaced but Michael communicated on the delays.
4/26/2026
Richard M. VERIFIED CUSTOMER
Always top notch , Michael Always look out for my truck like it his truck. ????
4/26/2026
Terry A. VERIFIED CUSTOMER
Your service is always excellent. Your people are very professional and don’t pressure repairs that are suggested if I can’t do it that day. We love Toyota, lake charles. Great leadership. I love the gift shop too! I always find gifts I need. Sincerely,
Sharon and Terry A
4/25/2026
Sherry D. VERIFIED CUSTOMER
I am Sherry D
4/25/2026
Ricky M. VERIFIED CUSTOMER
Matt Is the best
4/25/2026
Marjorie C. VERIFIED CUSTOMER
Very professional thanks
4/25/2026
Karen H. VERIFIED CUSTOMER
Ms Andrea was friendly and she was helpful.
4/25/2026
Montell D. VERIFIED CUSTOMER
Matt Hicks is always ready to serve and keeps me updated the entire time my vehicle is being serviced. Even with the text messages they send now, he still goes the extra mile to ensure that I understand if anything extra shows up or could become a potential problem.
4/25/2026
Hailey S. VERIFIED CUSTOMER
Gavan always takes care of me! Great experience today.
4/25/2026
Julie W. VERIFIED CUSTOMER
My appointment was for 9am. 10am I get a text saying they are behind and will get to mine shortly. I went to my service advisor and they said they were running behind and some people had been there since 8am and were still waiting. I took a day off to get this and other things done. I had to cancel my oil change because they were so backed up. I will have to take another day off to get this done.