I had to wait for the service advisor for 15 minutes until she was able to come out in the bay. I had two tires where the tread was worn, but yet your service department didn’t tell me I should get new tires first before I got a alignment. I read that on the Internet and I canceled my appointment for the alignment.
3/21/2026
Angela H. VERIFIED CUSTOMER
Angela was great. She kept me up to date with repair & costs. Lake Charles Toyota has the best customer service.
3/21/2026
Virginia H. VERIFIED CUSTOMER
Did not see or talk to Gavin Guillory. Talked to a lady bug don’t know her name. Think she is new. Might need more time.
3/21/2026
Patricia S. VERIFIED CUSTOMER
Mathew was super nice and knew what he was to do.
3/21/2026
Nypheteria C. VERIFIED CUSTOMER
She did a very professional job in inspecting my daughter car. Thanks for a great Job
3/21/2026
Mary D. VERIFIED CUSTOMER
Mr Hicks is an excellent associate and very pleasant to his customers. I appreciate his pleasant personality.
3/21/2026
Aminah P. VERIFIED CUSTOMER
Love the free concessions while I wait! I trust Matt Hicks! Quick and efficient!
3/21/2026
Billy E. VERIFIED CUSTOMER
Andrea is always great.
3/21/2026
Candace T. VERIFIED CUSTOMER
Brandt took great care of me. I feel very comfortable trusting my vehicle service needs with Lake Charles Toyota.
3/21/2026
Jared S. VERIFIED CUSTOMER
Got a text to approve a tire leak and rotation. Waited another 2 hours and never got a text about the truck being ready. Finally asked guest services about my Tundra and he found out it was ready long before. Not a huge deal but the text notifications or lack there of can be a point of failure. LC Toyota is still top notch in my book.
3/21/2026
Charles R. VERIFIED CUSTOMER
Professional service every visit
3/21/2026
Traci G. VERIFIED CUSTOMER
Matthew Hicks is a great communicator. He is always kind and knowledgeable
3/21/2026
Linda F. VERIFIED CUSTOMER
Matthew Hicks is a really good guy. He is an asset to your team.
3/21/2026
Lacey D. VERIFIED CUSTOMER
Matthew was great! He was so helpful. I will be returning for all of my vehicle service needs
3/21/2026
Shannon J. VERIFIED CUSTOMER
Great service
3/20/2026
Linda C. VERIFIED CUSTOMER
Excellent service.
3/20/2026
Mary S. VERIFIED CUSTOMER
Fast and dependable service and very polite also. All was perfect!!
3/20/2026
Joshua B. VERIFIED CUSTOMER
Very satisfied she greeted us a soon as we checked in!!! Would also like to add This is one of the quickest oil changes we have had compared to other visits!
Only complaint is I wish yall would bring back the shuttle service
3/20/2026
Elizabeth K. VERIFIED CUSTOMER
One of the reasons that I buy from Toyota is because of the service dept. I was very disappointed to find out that y’all no longer give people rides to work. That helped me out so much over the years.
Angela did a great job.