Lake Charles Toyota Auto Repair Service

It explained to me how long it was going to take, so I knew how to schedule my day....

Fast courteous service

Excellent customer service

Gavan was prompt and professional. Delivered excellent customer service.

The truck still isnt fixed. I will be having to bring it back

After receiving my checklist of what was done to my vehicle an hour after Brandt signed me in, I sat in the waiting room for 2 1/2 hours more waiting to hear that my vehicle was finished. My assumption was that my vehicle was complete and that I would receive it shortly thereafter. I never heard from nor saw Brandt Nunez again after he signed me in at my appt time at 9:30. While speaking to Corey in the lobby, I asked him to please check the status since it had been 3 hours. He then had Bart confirm if my vehicle was ready. Bart confirmed that my vehicle work was complete and confirmed I signed for the work done at 10:30 and apologized for the delay. I understand people are busy, but my time is just as valuable as yours. What’s the purpose of appointments if customers are made to wait that long, and NEVER be updated? Thank you, Corey and Bart!

Car went in shop Monday and was out Tuesday evening. Quick easy! Appreciate you guys for squeezing me in and getting me in and out quickly!

My service went GREAT ????

We dropped our teenage daughter’s car off to have a key fob made at an 8:30 am appointment. Hours went by and when we called to check we were told it was being worked on. Eventually my husband went back to wait on the car. Time kept passing and they eventually told him that when they were testing the phyiscal part of the key (switchblade type) in the door that it got stuck. They had to remove the whole lock cylinder. They didn’t have a new one in stock to replace it with and needed to order one. After paying over $400 when he went back to the car to leave, the fob wasn’t even programmed. He had to go back inside and wait again for them to program it. We have not heard anything back yet about the replacement cylinder coming in. My husband texted Brandt Nunez today (he had given him his number) and got no response. Tonight my daughter just called from dance saying the fob part came loose from the physical part of the key and is hanging down. We haven’t even had it for a week. This was over $400. My husband will be calling tomorrow and going straight to the service manager. So now we have the inconvenience of bringing the car in again on another day to fix something that was broken at no fault of our own. And now it seems the fob is hanging from the physical key at less than a week old. My husband bought a brand new Tundra a couple years ago and LC Toyota is the only place we have ever had it serviced. We have never had an issue until bringing our teenage daughter’s car in for this key fob. Very disappointed with this experience.

Matt always provides me with great service and attention to my service needs. He takes the extra step to keep me informed, even before I arrive for my appointment. I highly recommend and commend Matt.

Mr Brandt Nunez was great but the time frame was not. I understand the service department was short handed but it still should not have taken 4.5 hours to replace 3 tires and do a front end alignment in my opinion. Toyota of lake Charles has always been amazing in the service, professionalism, and friendliness of the staff so no complaints there. My business will always be with y’all. I’m not mad about yesterday I just wasn’t thrilled about the long wait.

Andrea Chiasson took excellent care of us. We showed up without an appointment, and instead of turning us away, she made sure we received the service we needed. She is a definite asset to your company.

Michael has worked on our vehicle several times. He is superb!

Great service. Michael Guillory is always helpful.

Matt Hicks is great. He very personable and explains things very well. I have a number of family and friends who have Toyota vehicles and I always recommend that they use Matt.

Michael did an outstanding job as he always does.

Didn't go over anything with me was my only complaint.

Pleased

Thanks Michael Guillory

Fast and friendly as always