I’m going to be there tomorrow to discuss the issue
5/3/2026
Megan J. VERIFIED CUSTOMER
Mr. Barton was very helpful and professional during my visit. He kept me informed, made the process smooth, and provided great customer service. Very satisfied with the experience.
5/3/2026
Trameka R. VERIFIED CUSTOMER
The service was fine. I was trading in but your apprasier under appraised the vehicle by 5-7 k. I will go to Lafayette and trade in.
5/3/2026
John T. VERIFIED CUSTOMER
Courteous,timely, and knowledgeable. Great advisor!
5/3/2026
Jaime R. VERIFIED CUSTOMER
I am Always satisfied with Toyota Lake Charles great service.
5/3/2026
Francisco R. VERIFIED CUSTOMER
Excellent job
5/3/2026
Sheena H. VERIFIED CUSTOMER
Very satisfying
5/3/2026
Lori M. VERIFIED CUSTOMER
Michael displayed excellent customer service.
5/3/2026
Eric W. VERIFIED CUSTOMER
This was my first time having Michael Guillory as my service advisor. He was great, just like everyone else at Lake Charles Toyota.
5/3/2026
Shonda M. VERIFIED CUSTOMER
Everyone is amazing! From Angela, to the sweet guys who get us checked in, to the kind guy who served us coffee and popcorn. I tell everyone I know looking for a car about your wonderful customer service. I live in DeRidder and happily drive the extra bit to come to your dealership because of the outstanding customer service!
5/3/2026
Todd F. VERIFIED CUSTOMER
Service department let me down yet again. Asked for an oil change, rear brake job, tire rotation and for the alignment to be checked. Alignment was checked and apparently found to be out and adjusted. This task took somewhere in the neighborhood of 10 hours causing me to leave my vehicle overnight. I was provided a loaner. Upon leaving Lake Charles Toyota I made the first right turn out of service where the driver side front tire rubbed on the inner fender worse than ever before. The then I made a left going around your round about and the left front tire all but ripped the outter fender gaurd off of the vehicle. I had to return to Lake Charles Toyota only to find out service was closing down. However, as usual, Christian Tarver assisted me in providing a bandaid fix to get me through the weekend. On the way home, the rub got worse on the passenger side and it’s now starting to pull out the inner fender lining. Honestly can’t understand how a service department could allow a vehicle to leave in worse shape than it arrived. This is an ongoing problem and it’s truly disappointing. Hoping to return early next week to a real resolution and not a bunch of excuses.
5/3/2026
Tammy C. VERIFIED CUSTOMER
Angela explained how to view the work order on my phone. Appreciated that! Loved your new drink/food bar! The hot dog was really good!
5/2/2026
Mary W. VERIFIED CUSTOMER
Brandt is always great!!
5/2/2026
Brenda B. VERIFIED CUSTOMER
Best advisor ever. Always look forward to seeing Micheal. He just makes everything so easy and detailed. Great guy.
5/2/2026
Johnathan B. VERIFIED CUSTOMER
Service writer was an amazing guy thank y'all for servicing my vehicle
5/2/2026
Linda H. VERIFIED CUSTOMER
We were welcomed as soon as we arrived for service. We felt as though we were family! Everyone very kind, friendly, and respectful.
5/2/2026
Vickie C. VERIFIED CUSTOMER
Everyone was very nice and Matt was very helpful
5/2/2026
Mary C. VERIFIED CUSTOMER
Staff is very nice- service was suppose to last an hour but was there 2 and 1/2 hours.
I have been there twice this week with both times having very long wait times.
The service has never taken this long for as long as i have been a customer which is about 23 years.