I requested a long list of services to Micheal as I just bought a used truck. Michael advised that some of those services could and should wait. When I paid the bill, I told him most people try to upsell you instead of downsell you. I told him, “this is my new maintenance strategy: I’ll do all of my oil changes with you and you’ll look at my odometer and tell me all of the services I need. Whatever you say I need on the truck, that’s what we’re doing. Here’s the crazy part - I’m actually serious, lol.
3/14/2026
Rhonda M. VERIFIED CUSTOMER
Very professional ????
3/14/2026
Melissa R. VERIFIED CUSTOMER
It didn't take long an she was very helpful
3/14/2026
Vince S. VERIFIED CUSTOMER
Mr Leger was great but the mechanics broke my flap cover to the in cab air filter. I went to put my service ticket in glove box and couldn’t shut it back. After my husband, Vince took glove box completely out, the flap that covers the the filter cover was broken and had fallen in the way so glove box couldn’t close. Not sure how important that piece is, but it is broken
3/14/2026
Kevin M. VERIFIED CUSTOMER
The last couple experiences I had at this Toyota dealership was not the best for Service. However, Angela did a wonderful job for me this time. I explained the issue and she mentioned a couple of options. And she went above and beyond to help get my extended warranty coverage. It took some time and effort and she was a wonderful throughout the whole process. You have a valuable team player in Angela.
3/13/2026
Donald P. VERIFIED CUSTOMER
Friendly
3/13/2026
Gloria M. VERIFIED CUSTOMER
Thank you!
3/13/2026
Tabitha W. VERIFIED CUSTOMER
Bart was very helpful and nice! He explained everything well.
3/13/2026
Bobby M. VERIFIED CUSTOMER
Ray Charles can change oil faster than that! It takes longer and longer every time we bring in our vehicles! My wife’s car had to stay at dealership due to no tires to replace hers. We live an hour away from dealership and if it wasn’t for the free oil changes I’m not sure we would continue servicing our vehicles there.
3/13/2026
Carrisa B. VERIFIED CUSTOMER
I’ve used Michael Guillory multiple times when having my car serviced. He is always friendly, professional, and communicates well. Always a great experience with Lake Charles Toyota and Michael Guillory.
3/12/2026
Rebekah M. VERIFIED CUSTOMER
Give Pockets a raise. That’s the sentence.
3/12/2026
Bessie F. VERIFIED CUSTOMER
Fast friendly professional service
3/12/2026
Jonathon H. VERIFIED CUSTOMER
Completely satisfied with Gavan
3/12/2026
Carrie D. VERIFIED CUSTOMER
Michael was very knowledgeable and professional. My car was taken care of in a timely manner. Thank you for your help!
3/12/2026
Carl P. VERIFIED CUSTOMER
Its always a pleasure to visit Lake Charles Toyota... Mr. Mike Guillory was very professional, helpful, friendly, etc. Job Well Done and a Bravo Zulu to the entire team
3/12/2026
Ashley S. VERIFIED CUSTOMER
Michael Guillory went above and beyond today as he always does! Wonderful service and always makes me feel comfortable and answers all of my questions.
3/12/2026
Brenda S. VERIFIED CUSTOMER
Barton, was very nice, helpful and considerate. He seem to know his job. And was very helpful in explaining things when I needed to know more details about what was going on with my car.
3/12/2026
Luz B. VERIFIED CUSTOMER
She is excellent and very attentive to your needs and inquires.
3/11/2026
Deborah D. VERIFIED CUSTOMER
Wonderful service , excellent advisor! Gavan makes it easy for me to schedule appointments and I always get prompt and courteous service when dropping off and picking up my vehicle.