Matthew is a great service advisor he keeps me up to date with what’s going on with my vehicle and if I have some concerns he kindly answers all of my questions.
3/7/2026
Hixon'S Pest. VERIFIED CUSTOMER
Skip
3/6/2026
Hannah B. VERIFIED CUSTOMER
Nobody pressured me to make decisions. Taylor and Corey were both amazing supporting me through this process for the first time.
3/6/2026
Susan K. VERIFIED CUSTOMER
Miss Strickland was very sweet and professional.
3/6/2026
Allison K. VERIFIED CUSTOMER
I wish they would tell you on the phone during scheduling the appointment if the service will take 5 hours. They told me right when I got there this morning to “get comfortable” because it would take a while. That way in the future I can arrange a ride ahead of time and won’t have to wait the whole time in the lobby.
3/6/2026
Christopher D. VERIFIED CUSTOMER
Mr Nunez seems like a nice guy. Problem I have is making an appointment to have truck there early, even dropping off day before so I could have truck repaired before weekend. 8AM Thursday appointment. Called at 2PM and no one had even looked at truck. Called again at 4 and Tech had just finished. Asked Mr Nunez if I would have truck before weekend, he could not guarantee. Why make appointment if Toyota not even going to start till at least Friday. Told Mr Nunez to stop all work, I was coming to get truck. I will bring truck elsewhere to be repaired. Sorry I would not recommend Toyota Service Department.
3/6/2026
Ditre D. VERIFIED CUSTOMER
Great service like always!????
3/6/2026
Kelvin H. VERIFIED CUSTOMER
She was very sweet and courtesy
3/6/2026
Alan B. VERIFIED CUSTOMER
Everyone is very efficient and answered questions without hesitation. The employees serviced with a smile and made you feel comfortable also. Very helpful and I’d recommend Toyota service 100%.
3/6/2026
Jessie R. VERIFIED CUSTOMER
She did a wonderful job, she explained everything to me and did a very clean job changing my sticker and putting the new one on,she was very nice,I think it very inportant when they tell you what they are doing, she was very very great and she did a amazing job
3/6/2026
Akber H. VERIFIED CUSTOMER
I bought my vehicle in 2024 in black, and last week I noticed the paint was starting to chip. I scheduled an appointment to get it repaired, but when I saw the service tech and manager, they gave me an unreasonable explanation that since it's out of warranty, I have to pay for the repairs. They also sent me an estimate. I explained that I expect the paint not to peel off like this, especially since I paid $80,000 for the vehicle. I am considering involving my attorney to review the case, and we will decide the next steps. Fixing the vehicle for $618 is a small cost for Toyota, given my lifelong loyalty as a customer. If my vehicle isn’t repaired, I will have no choice but to pursue legal action. Thanks.
3/6/2026
Jonathon H. VERIFIED CUSTOMER
Gavan is always great! Super great at what he does.
3/6/2026
Kenneth C. VERIFIED CUSTOMER
Best service department in Lake Charles
3/6/2026
Sandra J. VERIFIED CUSTOMER
Best dealership best personnel ever
3/6/2026
Evelyn S. VERIFIED CUSTOMER
Mr. Hicks very nice n competent.
3/6/2026
Ashley B. VERIFIED CUSTOMER
Great customer service very friendly and professional kept me updated with the car
3/6/2026
La. District. VERIFIED CUSTOMER
Matt. Went over and above expectations. Great people to do business with.
3/6/2026
Gary F. VERIFIED CUSTOMER
Great guy very knowledgeable about the products and services offered there.
On time and efficient.
3/6/2026
Robert E. VERIFIED CUSTOMER
Great service, no survey please!
3/5/2026
Elizabeth M. VERIFIED CUSTOMER
Andrea was kind, helpful, answered all my questions, addressed my concerns, she is a great communicator and for the first time in my life I felt comfortable having my vehicle serviced at a dealership. I felt like I have found a home to take my car to be serviced without reservation as to the service I would receive.