I have a window that is leaking water when it goes through car washes and because they couldn’t duplicate it in the shop today. There’s nothing they can do about it. Which means when I keep having problems, I’m going to have to bring it in again and be without my vehicle for another whole day. I also made an appointment early this morning, 0830,but that doesn’t seem to affect the time that they actually look at your vehicle as it was not looked at until after 3 PM today. I feel like if you make an appointment then your car should be seen in a timely manner close to your appointment time. That is good customer service in my opinion. We also started discussing that there are problems with the brake pads and I mentioned that mine are squealing. He could not start a new ticket for a different issue and I was told that I have to call back the next day to start a brand new ticket. This is my first time to own a Toyota and I’m not happy that my two month old vehicle is already having problems and then I’m having to bring it in multiple times.
3/3/2026
Shawn P. VERIFIED CUSTOMER
I am new to the Toyota family and this is only my second time in the service department but both of these times I could not have asked for better service. Clay is so helpful and everyone does such a thorough job. Thank you!
Shawn P
3/3/2026
Linda C. VERIFIED CUSTOMER
Michael is so good at taking care of his clients. I want him to take care of my car when I bring it to Toyota for service. I was lucky to get him as I haven’t brought my car in for service very often. I want him to take care of my car whenever I bring it in. Thanks, Linda C
3/3/2026
Stephen P. VERIFIED CUSTOMER
I am happy now that the roof rack has been repaired properly this time. Other than that I’m very happy with my Corolla Cross. Want to thank Taylor my sales gal and Barton my service advisor. Don’t know the Techs name but would like to thank him As well. Keep up the good work.
3/1/2026
Wilfred F. VERIFIED CUSTOMER
Thanks a lot Michael , I appreciate your help with my car .
3/1/2026
Jeremy N. VERIFIED CUSTOMER
Barton is the best, and I cannot lie. You other brothers can’t deny!
3/1/2026
Julie K. VERIFIED CUSTOMER
Great service!
3/1/2026
Robert T. VERIFIED CUSTOMER
Everyone was very courteous, thoughtful and attentive. Our questions were answered and helped us understand what was being done to our vehicle.
Everyone presented themselves in a very professional manner.
We thoroughly enjoyed the refreshments.
3/1/2026
Ivy T. VERIFIED CUSTOMER
Bart was very personable, explained with what was going with my vehicle, very transparent and straightforward
3/1/2026
William W. VERIFIED CUSTOMER
Sorry about Y'all having to change my battery in the drive through.
3/1/2026
Jamie R. VERIFIED CUSTOMER
Michael G. was professional and polite. My vehicle was serviced in a timely manner. Great customer service and friendly staff. Highly recommended. Thanks again.
3/1/2026
Piotr K. VERIFIED CUSTOMER
You are the best people!
3/1/2026
Clint F. VERIFIED CUSTOMER
The service lady was fine AF. Thank you Toyota for having some fine Mfs to look at.
3/1/2026
Brenda G. VERIFIED CUSTOMER
Angela was professional and keep me informed about the job that was getting done to the vehicle.
3/1/2026
Lydia C. VERIFIED CUSTOMER
I feel that a $418 labor charge for less than 1.5 hours work (according to my statement) is a bit steep.