Toyota techs ripped off my sequoia bumper during a routine tire rotation and oil change. They ordered a replacement part. They never checked the part, which when i came for the repair a week later, the part was damaged with visible shipping damage and no one thought to check the part before my appointment. So wasted 1.5 hours only to find out the part needed to be reordered again.
4/11/2026
Sharon D. VERIFIED CUSTOMER
Angela went above and beyond her job to make sure I understood the maintenance being done on my car and walked me to the finance office to get a copy of my extended warranty. ????
4/11/2026
Denise B. VERIFIED CUSTOMER
The time between arrival and departure was about an hour. I consider that a plus. Barton was very friendly.
4/11/2026
Mike G. VERIFIED CUSTOMER
Nice job from Barton. Thanks so much. Wish you give me some discount next time See you.
4/11/2026
Stephen L. VERIFIED CUSTOMER
Michael was very courteous and professional.
4/11/2026
Dorothy M. VERIFIED CUSTOMER
Very polite and informative
4/10/2026
Katina W. VERIFIED CUSTOMER
Nicole so helpful and very nice to work with.
4/10/2026
Jenita R. VERIFIED CUSTOMER
Andrea was great!!!
4/10/2026
Carrie D. VERIFIED CUSTOMER
Job well done! Thank you!!
4/10/2026
Marie D. VERIFIED CUSTOMER
Thanks for the service.
4/10/2026
Oneida L. VERIFIED CUSTOMER
It was my first car service at our Toyota. Everyone was very helpful!
4/10/2026
Daisy J. VERIFIED CUSTOMER
Professional and courteous all attendants I encountered
4/10/2026
Aline B. VERIFIED CUSTOMER
Brandon was very helpful and polite.
4/10/2026
Joseph M. VERIFIED CUSTOMER
Took a long time. For the 2 hours I spent at lake Charles Toyota. About half that time I watched one of the “service technicians” walk around and talk to people. He was flirting with a sales rep for about 15 minutes, talking to guy at the snack bar for 10-15 minutes. Shouldn’t he be working on vehicles and helping to get them out on time.
On when I first showed up. I sat in my truck for 15 minutes watching other service reps help everyone else. I had to write what I needed on a piece of paper before I could go sit inside for almost 2 hours.
The prices for the suggested items that needed attention on my truck were ridiculous. $62 for cabin air filter, $165 for differential oil change. Get real. Y’all are ripping people off.
Oh yeah I was supposed to get a car wash with a card I had but I forgot to show it cause I was so mad and just wanted to get the hell out of there.
I will not be coming back.
4/10/2026
Beckie D. VERIFIED CUSTOMER
I always get the best service when Michael is helping me. He is so friendly and knowledgeable and always make the experience great.
4/10/2026
Isaiah S. VERIFIED CUSTOMER
My service advisor was Miss Andrea I think that’s how you spell her name she is great and very helpful I would recommend her to anyone.
4/10/2026
Donald V. VERIFIED CUSTOMER
Great person caring and knowledgeable
4/10/2026
Linda E. VERIFIED CUSTOMER
Andrea is very professional. She is extremely friendly and listens to the wants and needs of the customer. Kudos to her for a job well done.