Lake Charles Toyota Auto Repair Service

Well satisfied

Thanks to my regular service appointment I was made aware of an extremely dangerous problem with my truck and the repair needed has been scheduled

I am beyond satisfied every time I take my car in for service. I love working with Michael. He is the best. I love Toyotas and the fact that your service is GREAT means I would never drive anything else.

He was very helpful and thorough in his explanation and helped me understand

Michael is the best!

As I stated in the previous comment that no one ever contacted me on, the first time I brought it in it came out filthy. The next morning I had to bring it back to reset the maintenance light. Then the when I got home and cleaned the windshield that was just replaced I realized that what I thought was residue from replacing the windshield was actually chips in the paint that occurred during the replacement. I am shocked no one has called me about this already. I just got back from being out of State yesterday and wasn't able to bring it back for you guys to look at. I have photos taken just within about 2 hours of leaving the dealership.

Great job,the guys always do good!!!

Matt Hicks has been my service advisor for over a decade. His customer service and knowledge are both exceptional and unmatched, and I trust him completely. I recommend him to all my family, friends, and coworkers who own Toyotas.

completely satisfied with Matt.

Very professional!

It took way to long for a screw to be taken out of my tire and patched.

She is a great rep for your company everyone was so kind and her husband is a great salesman lucky to have them both

Waited 30 minutes

Thanks

Quick service. Fair price.

Service, good as always.

Thank you

He was very polite, respectful and thoroughly explained everything I dropped off my vehicle and knew what to expect and how it would be contacted when I picked it up. Everything was thoroughly explained. I had it printed copies of what I needed. Had my car back quickly thank you very much.

Matt is always extremely professional but also very personable. He’s an absolute star and the dedicated team of mechanics and service members behind the scenes demonstrate a well oiled machine.

Tried to charge way too much. I pulled up to my appointment and told the guy that I have no Freon and there’s a leak somewhere causing my AC to only blow hot. Left having to pay $178 for them to run a diagnostic and just confirm what I already knew. When calling and making my appointment, I was told diagnostic would be $88. Tried to charge another $632 just to run a dye through my car and “locate the leak”. These prices do not include what I would’ve had to pay for parts or labor once they would have found the leak. For a new condenser and more Freon, that alone would cost only $200 max. Meaning that at a regular mechanic shop, altogether I would’ve payed no more than $500. I am a young adult female and I feel like I was being scammed based off of that. If I would payed all of these charges and let them fully fix my car, I’m sure I would’ve been ran almost $2,000. Ridiculous. I’m not on “daddy’s money”. I’m using my graduation money to pay for this. Never returning for a single thing. The pricing and service is pitiful. This guy knew exactly what he was doing. Beating around the bush when telling me what all they would do for $632, trying to make it sound like they were doing all kinds of stuff and that’s why it cost so much, and then trying to rush me to make a decision even after I told him I’d like to make a call first. He was waiting for me in the gift shop. Had to go to the restroom for some privacy. Left me super uncomfortable and feeling taken advantage of.