We’re very satisfied with the recent service. Chris has made our car done in 2 days, which seemed impossible, and we’re very appreciated all the work and the time management of him. Thank you so much, Chris!
5/5/2024
Donna M. VERIFIED CUSTOMER
Dennis, was very attentive to my needs and knowledgeable. He’s helpful and provides great customer care and support. He ensured I was in and out of the service department in a record time since I’ve been a customer at Crown Lexus.
5/5/2024
Stephanie N. VERIFIED CUSTOMER
Faustino Ruiz is as always the best at Crown Lexus! We specifically keep choosing him because of his exceptional service. Thank you!
5/5/2024
Lorlyn P. VERIFIED CUSTOMER
His very helpful and accommodating.
5/5/2024
Sigfredo A. VERIFIED CUSTOMER
Excellent service .. service was complete under estimated time .. Alyssa was very helpful
5/5/2024
Mary J. VERIFIED CUSTOMER
Alfred, You’re the BEST!!!!!!! Thank you so much for all your professionalism, understanding, help and support. Really appreciate you!!!
5/5/2024
Gessell J. VERIFIED CUSTOMER
Thank you
5/4/2024
Francisco R. VERIFIED CUSTOMER
Mr.Chow was very nice and courteous. He did all the right things to make me feel confident and comfortable with my visit to your dealership. Thank Mr. Chow.
5/4/2024
Theodore S. VERIFIED CUSTOMER
I purchased my 2018 RX350 from Keyes Lexus of Valencia in September of 2021. Lexus (Keyes) forced me to pay for a third party alarm system (KARR).
Now just over two and a half year it malfunctions and causes my horn engage. Your dealership ((Crown) wants over $750.00 to disconnect it (when I didn’t want it in the first place). And your service advisor wanted me to call Keyes Lexus of Valencia to resolve this issue! Your service advisor contacted Kerr and they came to remove their alarm system. It’s now out of my car and I am leaving it out. BTW - I have dealt with better service advisors than the advertiser I had yesterday. She seemed not to be too concerned with my issue.
5/4/2024
Labriana D. VERIFIED CUSTOMER
Great advice
5/4/2024
Kevin H. VERIFIED CUSTOMER
He’s very nice , helpful, always recommend good ideas for customer
5/4/2024
Zynthia W. VERIFIED CUSTOMER
Alyssa was wonderful. She made sure I was taken care of in a timely fashion.
5/4/2024
Ivan W. VERIFIED CUSTOMER
Faustino did a great job
5/4/2024
Ruben B. VERIFIED CUSTOMER
AlYssa was very helpful and answered all my questions.
5/4/2024
Vanessa G. VERIFIED CUSTOMER
Christian provided the best customer service! He made sure my car was out as soon as possible. Informed me with all the updates and process of the appointment.
5/4/2024
Rodney R. VERIFIED CUSTOMER
We good
5/4/2024
Sal C. VERIFIED CUSTOMER
Alfred was great to work with and I will definitely request him by name next time. Thank you
5/4/2024
Avandell H. VERIFIED CUSTOMER
I truly appreciate the service advisor that worked with me this time however, I think that it would be nice to have the same advisor considering that I have been a customer for many of years now, I think it would be nice being able to communicate with the same person and develop more of a relationship with the advisor and the business.