Mark was very friendly and welcoming from the start to the end of my appointment. He throughly explained what to look for when it’s time to change my tires. I loved the attention to detail and transparency with estimates. Great customer service :)
5/18/2026
Virginia M. VERIFIED CUSTOMER
Helen always does an exceptional job providing me great and very friendly service everytime I go to bring my car for service at Crown Lexus. I wouldn't want anyone else but her to help me!! I'm always grateful when she is there to take care of me !!!
5/18/2026
Gia D. VERIFIED CUSTOMER
Martin safely shuttled me to Subaru to pick up my other car from service. He was kind and drove safely. He had to give a quick tutorial to open passenger door to the Lexus TX
My car was detailed and Rigo did an excellent job with my car.
5/18/2026
Valerie K. VERIFIED CUSTOMER
Good
5/18/2026
Octavio P. VERIFIED CUSTOMER
Great service ! Thanks
5/17/2026
Ishmael N. VERIFIED CUSTOMER
Helen is simply the BEST!
5/17/2026
Steven G. VERIFIED CUSTOMER
Tony Hang has been my service advisor for many years. His knowledge and customer care skills make seeing him at the dealership fall more into the category of visiting a friend than simply having an oil change. Additionally, Tony is honest and trustworthy. And it is for that reason that I always feel he has my best interest personally — as well as those of my wallet — at heart! ????
5/17/2026
Rocky G. VERIFIED CUSTOMER
It's always a pleasure to bring our vehicle in for service with Cristian Santos. He is top notch and always makes sure we get the best experience at Lexus. That's why we are loyal to Crown Lexus. Thank you.
5/17/2026
Brixton S. VERIFIED CUSTOMER
Tony has been with me through the years, 20 years that is. He's always given me excellent customer service with a smile. I trust like family.
Thanks Tony!
5/17/2026
Roberto G. VERIFIED CUSTOMER
George was very professional and courteous, overall he provided great service.
5/17/2026
Javier A. VERIFIED CUSTOMER
He’s honest, trustworthy and a great communicator.
5/17/2026
Ricardo M. VERIFIED CUSTOMER
Great service
5/17/2026
Kornnisa M. VERIFIED CUSTOMER
Best service! Thanks Jerry
5/17/2026
Sean M. VERIFIED CUSTOMER
Good service
5/17/2026
Karla V. VERIFIED CUSTOMER
Great service always very nice and helpful
5/17/2026
Pedro P. VERIFIED CUSTOMER
Brandon is the best! Super friendly, super professional. Best service experience I've ever had!
5/17/2026
Tongxin M. VERIFIED CUSTOMER
Had a concern after my recent service. My friend usually gets the gas topped off when servicing at Longo, but that wasn’t done here. Also noticed obvious stains on my white interior after the maintenance, which was disappointing.
5/17/2026
Reuben S. VERIFIED CUSTOMER
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Faustino and Matt provided outstanding customer service, and I’ve been truly impressed by their dedication to making every visit a great experience. Since purchasing my vehicle, I’ve brought it in several times, and their professionalism, communication, and genuine care are a big reason I continue to return as a customer.
I’ve interacted with Faustino more than anyone else in the service department, and he has consistently been exceptional. He’s knowledgeable, attentive, and always goes above and beyond to make sure everything is handled smoothly. It’s rare to find someone so committed to customer satisfaction, and his level of service really stands out.
5/16/2026
Meileh B. VERIFIED CUSTOMER
Services as normal, they took my vehicle, they did. What they were supposed to do as far as I know they gave me the vehicle back
My concern is that I asked them to check the kick open trunk mechanism. And they told me it worked, but I think it would have been better if they showed me, because I said it was just my way of doing it methodology. And another thing is there was some white string of something on my car, and they said, oh, I'll make sure I get that cleaned off for you. And when it came back to be washed, it was still there. Somebody had to come life. It off later. So the follow up or follow through of what they say they're going to do is not one hundred percent other than that.I come here because it's closer than the dealer.I bought it from or easier to get to and i've been here for my other vehicle.For a couple yeas