Jerry was helpful. However, I was almost certain our runs were scratched when our rear tires were replaced last time, but didn’t fight it because Jerry points out everything like our car is beat up when he checks it in. But our vehicle is garaged and taken care of. That said we had our front tires replaced this time and our rims were scratched I am certain as they look like the back ones now. Moreover, our vehicle came home with oil on the driver door panel inside and out. Jerry is attentive to his customers and telling us what we need and making sure we do what Lexus recommends but car didn’t come back the same.
5/22/2026
Sarah T. VERIFIED CUSTOMER
Excellent customer service
5/22/2026
Dave Y. VERIFIED CUSTOMER
Excellent service as usual.
5/22/2026
Frank C. VERIFIED CUSTOMER
Take too long,car no complete cleaned, brand new car still had problems with the remote control.
5/22/2026
Jeff K. VERIFIED CUSTOMER
Maria was both professional and very pleasant. I could not have been happier with my experience. She also looks like a Super Model which is an added bonus.
5/22/2026
Barbara T. VERIFIED CUSTOMER
All.is good!
5/22/2026
Armando L. VERIFIED CUSTOMER
Great customer service by Robert. I will continue to bring my wife’s vehicle in for maintenance.
5/22/2026
Cesar M. VERIFIED CUSTOMER
Jerry is very professional
5/22/2026
Kuan L. VERIFIED CUSTOMER
Very good service
5/21/2026
Marty H. VERIFIED CUSTOMER
Tony Hang was really pleasant and professional. I have worked with him in the past and was happy to again get to work with him. He kept me apprised of the status of my vehicle and let me know all the discrepancies with great explanations.
5/21/2026
Hubert L. VERIFIED CUSTOMER
I was recommended to get the air conditioning cleaning/sanitation as a preventative measure and also the wheel alignment was added which wasn't part of my standard check up list provided by Lexus and increasing costs by $360. It wasn't clear why the wheel alignment was needed before any inspection was done or any issue was detected. Also this morning was driving and there is an odor that comes out of my air conditioning vents so the cleaning recommendation seems appropriate but it doesn't seem to have worked well, so was a bit disappointed in that outcome.
5/21/2026
Yvonne M. VERIFIED CUSTOMER
Mr. Faustino Ruiz was friendly, courteous and explained recommendations and costs. Mr. Ruiz is certainly an asset to Crown Lexus.
5/21/2026
Jason P. VERIFIED CUSTOMER
It was a pleasure working with Elijah. He was very friendly and professional, and kept me informed throughout the entire process. I look forward to working with him again in the future.
5/21/2026
Anthony F. VERIFIED CUSTOMER
George is the best! Thank you.
5/21/2026
Alan H. VERIFIED CUSTOMER
Tony is the best! Thank you again for your great service
5/21/2026
Andrew V. VERIFIED CUSTOMER
Chris is always professional and proficient. He treats his customers with much respect and kindness. I'm a customer of many years and he is the best like Lexus's older days. We need more like him. Everyone was courtesy as well but he is the one I will always go to. Thank you for your service.
5/21/2026
Jason A. VERIFIED CUSTOMER
Very efficient and professional.
5/21/2026
Myesha A. VERIFIED CUSTOMER
Friendly, customer service is great. Communication is awesome keeps me informed every step of the way.
5/21/2026
Panchal Nirmala. VERIFIED CUSTOMER
Hey service advisor needs PR lessons .
Things got better when @ check out ask for service dept manager/ sup.
5/21/2026
David S. VERIFIED CUSTOMER
Elijah was extremely helpful throughout the process. Never tried to upsell and was very transparent throughout, also very personable. Would recommend Elijah to all my friends and family and look forward to working directly with him again.