Ali is the best. She truly makes me and my family feel like we are valued.
She always takes the best care of us. Thank you Ali!!
11/12/2024
Harry M. VERIFIED CUSTOMER
Very good service
11/12/2024
Karen G. VERIFIED CUSTOMER
I was driving across country when my engine light came on indicating the start/stop battery died. My car was packed to the ceiling and I had my dog with me. But a very stressful situation was quickly resolved and I received excellent customer service! I especially want to recognize and thank Ali Crissman for going above and beyond! Thanks for being there in a pinch!
11/12/2024
Mary M. VERIFIED CUSTOMER
Manager John handled the problems that came up and the man who picked up and dropped off our car , Mr Hernandez?, was very nice and friendly.
11/11/2024
Thomas B. VERIFIED CUSTOMER
Communication from Antonio was great. This was my first time using the VILVO service center and was impressed with Antonio’s prompt updates via video, text, and phone. Thank you!
11/10/2024
Peter B. VERIFIED CUSTOMER
I very much appreciate Jean for good service and good communication provided. That is the kind of service I hope for and so I am grateful. -pete boyle
Ali did a great job of helping me get the charging system on my Recharge sorted out.
11/9/2024
William C. VERIFIED CUSTOMER
Good service and follow through.
11/9/2024
Audrey B. VERIFIED CUSTOMER
Ali always does a wonderful job.
11/9/2024
Tina L. VERIFIED CUSTOMER
My appointment was at 11 AM and my vehicle was not serviced until 3 pm.At 1 pm I was given a loaner car, which was appreciated.
11/9/2024
Vikas A. VERIFIED CUSTOMER
Ali has always been very helpful.
11/9/2024
Kelvin C. VERIFIED CUSTOMER
Jean was honest, professional, and courteous.
11/8/2024
Akhil N. VERIFIED CUSTOMER
Volvo Arrowhead as promised at the time of purchase scheduled an appointment for window tint and has done a good job, Jean was in contact the whole time, updating me timely. They loaned me a brand new car while my car was with them. Aurel the driver was cool to work with as well!
11/8/2024
Laura N. VERIFIED CUSTOMER
While the service needed was completed fine, the effort on my part and the lack of transparency in setting expectations plus just overall quality customer service was so lacking.
No need to contact me unless it is from your GM and part owner of this location.
Onsite management is very aware of the issues and did his best to reconcile.
Regardless, it’s unfortunate that this is our 3rd service need here and our 3rd horrible experience.
11/8/2024
Nancy S. VERIFIED CUSTOMER
Jean was very communicative and kept me posted throughout the whole service time.
11/8/2024
Frank G. VERIFIED CUSTOMER
I came in after my car battery failed. It was replaced, costing me $500. I was 4 days beyond warranty. If I’d received an estimate, I would have shopped for a more reasonably priced battery. I called ahead and thought I was under warranty, I guess the warranty did not apply to my vehicle.