Jake is a joy, such a sweetie and I sincerely appreciate the commitment to excellence.
11/28/2024
Daniel S. VERIFIED CUSTOMER
Ali is terrific. Knowledgeable, friendly, communicative.
11/28/2024
Dustin T. VERIFIED CUSTOMER
Service advisor was fine. The service director needs to learn the importance of building business. The sales department had to step in and salvage my relationship with the dealership. However, as the service manager said in is email, he doesn’t want my business so I will not use your services again. I filed a complaint with Volvo corporation.
11/28/2024
Mary S. VERIFIED CUSTOMER
Jacob addressed my needs and completed my service in a timely manner
Will be back
11/28/2024
Wendy M. VERIFIED CUSTOMER
Wonderful service.
Professional, polite, timely.
Really appreciate you fixing the tire and the wonderful care.
11/27/2024
Gary B. VERIFIED CUSTOMER
As usual, Jake too good care of me and my XC-60. I was surprised to learn that the supercharger had failed and it would take three days (weekend included) to make the repairs. Jake coordinated a complicated schedule with ease making sure I had transportation, my car had the parts, coordinating both warranty and insurance work on my car. The car was done when it was promised. The excellent customer service by Jake and Arrowhead Volvo Service Department is reason my next car will be another Volvo. Thank you!
11/27/2024
Ricky M. VERIFIED CUSTOMER
Plz let us know if a tech will b coming to our home to check on vehicle?
11/27/2024
Gilbert D. VERIFIED CUSTOMER
Great communication and details.
11/27/2024
Jeremy H. VERIFIED CUSTOMER
Jake is the best! Always helpful and so happy I can trust his recommendations.
11/26/2024
Alexandru T. VERIFIED CUSTOMER
Thank you
11/26/2024
Carlos F. VERIFIED CUSTOMER
Jean was spot on assessing my requests. Definitely recommend him,his associates and the dealer as the place to have maintenance on Volvos.
11/24/2024
Terry B. VERIFIED CUSTOMER
Excellent service experience!
Thanks Ali!
Terry
11/24/2024
Jesus L. VERIFIED CUSTOMER
Profesional & eficiente
11/24/2024
Abhijit K. VERIFIED CUSTOMER
Ali was extremely helpful in managing the appointment with clear communication. Appreciate Ali’s help
11/24/2024
Ivy G. VERIFIED CUSTOMER
Very professional & efficient
11/24/2024
Steven M. VERIFIED CUSTOMER
Always great service from Ali. And the whole service team
11/24/2024
Brian W. VERIFIED CUSTOMER
Allie takes great care of my V90 CC
11/24/2024
Ryan C. VERIFIED CUSTOMER
Great service as always. Thanks!
11/23/2024
Donna H. VERIFIED CUSTOMER
The crew is always great
11/23/2024
John C. VERIFIED CUSTOMER
Ali is a national treasure, and should be protected at all costs. I really appreciate her knowledge and honesty, and always enjoy working with her when I bring my car in for service. She is someone who really understands the trade-offs involved in decision-making regarding servicing or replacing parts, and it's evident she understands the potential that great service creates lifelong business relationships and trust. Honestly, it's people like Ali, leading from within the service department, that would have me encouraged to continue owning Volvo & recommending this dealership over any local competitor.