Bonnie is always a delight to work with and makes the process seamless.
3/26/2025
Paul M. VERIFIED CUSTOMER
Bonnie was wonderful! Patient, and very conscientious. She is a pleasure to work with.
3/25/2025
Frederick A. VERIFIED CUSTOMER
We made an appointment for a software update. When we arrived they were insistent that we leave the car. My wife stayed and an hour and a half later walked out and seen our car in the ready to go spot. No one informed her that it was done. Not impressed.
3/25/2025
Mark Monica. VERIFIED CUSTOMER
Bad experience. When I booked our service for oil change & transmission fluid check, I told the person I spoke to on the phone& Luis that we had to have the car back by noon. “ no problem, we will call you when car is ready. Noon goes by. No call. We tried calling several times & couldn’t get through. Then we got a long list of recommendations for service. We responded. Finally got through on the phone . Confirmed that we just wanted the items done that day that we requested. At 3:45 finally spoke with Luis. Is car ready? I’m doing the paperwork. Don’t you close at 4? Yes but I’ll be here late until 5. I waited 15 minutes, two people before me & Luis said again. I’m working on the paperwork, I’ll be with you in a minute. I watched 3 people walk up and talk with him and after 40 minutes of waiting, I told Luis, listen I need to go, I have been waiting almost an hour for my car. I’m sorry you’re busy but I need to get going. I appreciate Luis but I felt disregarded multiple times. I was there at 8 am for our car appointment and left just before 5 pm. Disappointed.
3/25/2025
Jane R. VERIFIED CUSTOMER
She's terrific. Very straightforward, attentive, and professional. We certainly trust her.
3/25/2025
George And. VERIFIED CUSTOMER
Thank you for taking care of this recall promptly
3/24/2025
Anthony Jasper. VERIFIED CUSTOMER
I appreciate that I was not charged and that your service department has made multiple attempts to resolve this issue. I firmly believe Honda corporate needs to expand the extended warranty to the entire AC system. I believe there are design or manufacturing issues beyond the condenser that Honda corporate should take full responsibility for. I need a working AC and I need to know what needs to be done to fix it and I need assurance that it will not fail every six months. These types of major AC system failures should not happen on a 2019 Honda.
3/23/2025
Natalia M. VERIFIED CUSTOMER
I have been a loyal customer for almost 3 years and I wanted to share my experience during my recent visit. I felt that the service advisor was overly persistent in recommending additional services that I was not due for yet. Despite politely declining multiple times, the advisor continued to push those services. I understand the importance of maintaining my vehicle, but I felt uncomfortable with the repeated pressure to accept services that weren’t necessary at this time. I appreciate good customer service, and in this instance, I felt that my wishes were not being respected.
3/23/2025
Tommy P. VERIFIED CUSTOMER
Just wanted to see what it worth if I decide to get an upgrade
3/23/2025
Julie K. VERIFIED CUSTOMER
Tyler was very helpful.
3/23/2025
Salvador T. VERIFIED CUSTOMER
Thank you.
3/23/2025
Blake R. VERIFIED CUSTOMER
Thanks again. Everything's working fine.
3/23/2025
John R. VERIFIED CUSTOMER
Na
3/23/2025
Deena F. VERIFIED CUSTOMER
Luis was amazing! Wonderful customer service !
3/23/2025
Mark S. VERIFIED CUSTOMER
Everyone working very efficiently in fast paced environment. Bonnie is excellent advisor, I always hope I get her.
3/22/2025
Ryna J. VERIFIED CUSTOMER
Bonnie is the reason I keep being my car back to the SB service department. She is very professional and great to deal with. I trust what she has to say about my car.
3/22/2025
Cindy S. VERIFIED CUSTOMER
Bonnie is fantastic!
Thomas is very knowledgeable helpful
3/22/2025
Mary M. VERIFIED CUSTOMER
I have been going to Bonnie since 2018. She is your best service writer that I have dealt with. She has a special talent and is recognized by Many. Her dedication to Honda and the service she rides to her clients is amazing thank you Bonnie Jimenez.
3/22/2025
Nan M. VERIFIED CUSTOMER
Bonnie is an excellent Honda Service Specialist. She makes sure that I’m aware of what every service entails and that I understand completely. I’ve been extremely lucky to have her oversee the maintenance of my Honda Insight! Thank-you very much Bonnie!