Santa Barbara Honda Auto Repair Service

I was able to get my smog test done today! Thank you Luis for being so kind and helpful!

Luis was so kind and very knowledgeable.

Bonnie provides the most excellent customer service. Thank you!

Bonnie is professional, explains everything, and I keep coming back because of her excellent service. Thank you.

Team Bonnie

Well, actually I was quite surprised when I put personal items back in my car and found a very cute little salamander baby in my center console. Luckily I love all animals and critters and was able to rescue the little thing and let it loose in my yard! However, I really have to wonder how it found its way into the center console when my cat is normally locked up at my house. If someone placed it in there as a joke, it didn’t work. It only makes me angry if someone thinks it’s funny.

Reyna was very efficient and caring in getting my battery problem resolved In a few hours. Thanks so much for your help.

Job well done as always. We love Bonnie and the whole SB Honda crew and staff. Thank you for taking great care of our family vehicle.

Fue una buena experiencia visitar el servicio de honda Luis cerda es una persona muy amable gracias honda

Bonnie and the whole team are awesome!! Thank you

La atención fue excelente y responsable

I called to ask about pricing before I came in. My previous service was close to $1000 and I wanted to make sure I knew the price ahead so I wasn’t surprised. I called earlier in the week and was told they don’t know pricing so they’d have someone from service call me back. They left a message and I called back and was told a B1 service was $139. When I arrived on Saturday, with my family there to drive me to work at 10am, Luis showed me only 3 options, the lowest at $484, over $300 moreover Han what I’d been told over the phone. I was very surprised by the price. Luis then argued with me, rather than helping me. I said I’d bought the Honda (at SB Honda) because they’re usually affordable to maintain. Luis said they were and told me to compare prices with Ford. It took about 15 minutes of arguing before Luis explained that I could do the $139 service and before I could see that was “recommended” versus what my car needed for a B1 service. At 42,000 miles, I know I have a larger maintenance soon but this time was simply an oil change. I left very frustrated and ended up late for work, losing money at that job for wasted time at SB Honda. Luis only apologized for any confusion after I suggested that it might help and didn’t really seem sorry. Then a female employee said I should call ahead next time and talk to service about pricing. I did that! Our family has a budget and a $300 surprise charge is exactly what I was trying to avoid by calling ahead. Pricing on servicing should be clear, otherwise it appears like you’re trying to rip customers off. Luis was not kind or empathetic. When I picked up my car, unsurprisingly it was green in all categories. Because I don’t feel that I can get fair pricing or honest customer service, I’m not sure I’ll be back. Im so disappointed.

Bonnie is OUTSTANDING

She works so hard. Do what it takes to keep her happy

Luis was super friendly to talk to and super helpful when my schedule for school and work prevented me from being at the dealership. Knows what he’s talking about and overall great guy!

It’s always a pleasure to work with Bonnie

Very helpful,,,thanks for the service

Confusing

Great service fast Uber shuttle to and from work

My Honda Pilot drives very well now. You have exceptional mechanics and Bonnie is amazing! Excellent communication and super knowledgeable.