Bonnie is extremely pleasant and helpful. She went out of her way to thoroughly investigate a minor problem I had, completely resolving that issue beyond my expectations. She truly made my experience memorable. I imagine you receive a lot of positive comments about her demeanor and helpfulness, and I am happy to add my endorsement to theirs.
12/8/2016
PATRICIA R. VERIFIED CUSTOMER
Bonnie is always pleasant and helpful. Patrcia
12/8/2016
ALEXIS H. VERIFIED CUSTOMER
Bonnie is always a pleasure. She provides consistent above and beyond service every time.
12/8/2016
TYLER K. VERIFIED CUSTOMER
My service rep was fantastic. I even went over and spoke to the mechanic doing the work during the process and he helped me out with something completely unrelated using a clever solution that took him 5 minutes and saved me from having to have hundreds of dollars of extra work done. I was completely satisfied.
12/7/2016
PAUL M. VERIFIED CUSTOMER
As usual, people were interested in providing good service, and they did so.
Equally important, the atmosphere is warm and cordial, and services and charges were carefully explained.
12/7/2016
MARK H. VERIFIED CUSTOMER
Such a better customer experience than in the past. I actually prefer no to bring my car in for serving to the dealership rather than independent repair shops. Great customer care and concern.
Thanks
12/7/2016
MARIO M. VERIFIED CUSTOMER
Abel Aguilera was profesional and courteous.
He answered all my questions he did a nice job.
12/6/2016
DODIE L. VERIFIED CUSTOMER
I was there three hours for an oil change that usually takes about one hour. They said they were short of help but a call to let me know so I could reschedule would have been nice.
12/6/2016
CHARLES H. VERIFIED CUSTOMER
ALWAYS SATISFIED
12/6/2016
RICHARD O. VERIFIED CUSTOMER
I enjoyed the email updates that kept me informed of when my car would be available. Thank you.
12/6/2016
PETER B. VERIFIED CUSTOMER
Our AOL account was hacked: delete from your file
add: new email:
12/6/2016
BARBARA G. VERIFIED CUSTOMER
Great service great assistance by ABE L and the car was ready on time. Thank you all. Even the gal in the red sweater was so pleasant when I paid my bill we had the greatest chat you have good people working at Honda thank you I'll be back
12/6/2016
KEN H. VERIFIED CUSTOMER
Bonnie was awesome. The service was impeccable! Thank you Santa Barbara Honda!
12/6/2016
BYRON S. VERIFIED CUSTOMER
You guys are awesome, I apreciate the fact that you are open on Saturdays.
12/5/2016
JUDITH L. VERIFIED CUSTOMER
Well informed, satisfaction very awesome????
12/5/2016
DAVID B. VERIFIED CUSTOMER
The service was finished sooner than I had expected which was great for a Saturday.
12/4/2016
GAIL E. VERIFIED CUSTOMER
Really appreciated Jim's help today and also the free car wash that he was able to add at the end of my maintenance appointment. Thank you, Jim, and happy holidays as well! :)
12/4/2016
JORDAN A. VERIFIED CUSTOMER
Bonnie is very well mannered and very helpful. It is always a pleasant and hassle free experience getting serviced.
12/4/2016
H VERIFIED CUSTOMER
I had made an appointment...I was there at 7:45 and I was the second one in line. The guy wasn't as friendly as the main guy...I think his name is Jim...or the woman with the short blonde hair. I waiting in the reception area. i got an email that my car would be ready by 9:30 and it wasn't ready until 10am. I didn't have a problem with the since I was told when I arrived that it would probably be 10am since my spark plugs needed to be changed.
I am always offered a car wash...I heard people who got their cars before me offered a car wash...when I went to get my car it hadn't been washed. I asked the guy and he said it was too cold to wash...clearly not the case for other customers.
I also directed a letter to my local Honda dealership (where I purchased the car) as well as to Honda's corporate office about the peeling paint on my 2009 Honda Civic. Did not hear back from anyone. I have done all my service at my local dealership...clearly this year/model/paint color has issues. Would have been nice to hear back from someone. Your competitive edge is your customer service...not seeing much of that lately.