Santa Barbara Honda Auto Repair Service

Clear communication

Bonnie was superb!

loved bonnie, the best yet

Very helpful!

Abel was perfectly fine - no problem. My only negative is why when I bought a new battery today after my current 3-year old Honda 8-year warranty battery failed your testing, the new battery's warranty starts 3 years ago with the previous battery.

Bonnie was quick to take care of my battery problem. She got me back on the road quickly.

great job

Everyone I dealt with was extremely friendly, quick, answered questions and most of all SMILED! Thank you for providing an early Monday morning positive experience!

For a software recall, oil change, and tire rotation, they forgot to do the oil change and tire rotation so I had to wait again while they did that.

T they did a good job on my car I was pleased with the service

Everyone was very helpful and understanding while dealing with someone who knows nothing about cars. They took the time to explain things and even didn't charge me for the service when they decided my tires were just way down in pressure and added air to them all. Thank you all.

Abel was so kind and helpful. I will definitely be back! Thank you Abel!

When "checking in" my car, one advisor (I'm guessing that was Jim) started the process and then abruptly stopped and passed me off to Bonnie. Don't get me wrong: Bonnie was great. But there was simply no reason to stop for what should have been an easy, quick check-in. It made the process take so much longer, as Bonnie was already helping someone else. Good customer service demands that the process be handled by whoever is available.

Great job!

Bonnie is wonderful. Friendly, knowledgeable, efficient

Bonnie provided exceptional service. I appreciate her efforts and regular updates greatly. She made a big difference! Thanks again. Doug Vossler

The service I receive at Honda has always exceeded my expectations. The service team is great.

I can't help but to feel like I was ripped off. I truly feel like I was overcharged 1300 for the servicing of my car. The way that the servicing of my car was handled was nothing short of a fiasco. My service rep was very friendly, however it's very clear to me that the service department here has some big management issues. I took my car in because of the trouble I was experiencing. The instrument panel was shutting off while I was driving. They told me that they had to replace the main computer which was about 1175. After they supposedly fixed it, I picked it up and found that the inside of my car was covered in filth. Parts of tree branches and bark were all over the inside of the car. It looks like they left the car completely open overnight, because although my car was not super clean when I dropped it off, it was filthy now and this is how they delivered it to me after I paid for 1200 worth of service? I let that go and headed back to work because I'm tight on time only to find that my whole car was losing power, it was tough to handle and the instrument panel kept shutting off. I called the service rep and he admitted to me that the technician didn't bother test driving it. I insisted they send someone to pick the car up and take it back to the shop. They did and the rep called me once they diagnosed the problem. He told me that they went about it the wrong way and they should have replaced the battery before they did anything. He said that the reason that this was happening was because my battery needed to be replaced and that the cost for that would be an additional 160. Basically I had no choice but to replace the battery. I'm sorry but I feel like they made me replace the computer for no reason and he did a poor job of convincing me that the computer did need to be replaced. Why would the car still have the same symptoms after they replace a 1200 part? However then simply replacing the battery would fix everything? This doesn't make sense. I've never had such a bad experience getting my car serviced. Needless to say I won't be coming back. I would not recommend SB Honda to anyone. If you're looking to buy a Honda, go to a different dealership. I've had nothing but excellent experiences at Munoz Auto Repair who specialize in Hondas. Clearly, SB Honda don't have the same interest in their customers as the folks at Munoz.

Bonnie has never been short of delightful. She plays a large part in why I come to Santa Barbara Honda to get my car serviced.

Bonnie was great as usual. Considerate, knowledgeable and accommodating.