Did an outstanding job of keeping me informed. Thanks
4/23/2025
Tracie O. VERIFIED CUSTOMER
Bonnie, and her team, always provide the grandest of service. I was in and out quickly and very pleased. Kudos!!!
4/23/2025
Marcia M. VERIFIED CUSTOMER
I had a 10:30 appointment to service my car. When I got to my appointment there were 4 or 5 cars backed up to be checked in. There were employees wondering around taking on their phones. It was not a good impression. The wait to get checked in was too long. The attendant who finally checked me in was helpful and explained how the process was going to work. She did follow up on everything she said. Her customer service was good but the wait time was unacceptable.
4/22/2025
Erika M. VERIFIED CUSTOMER
The only concern I have relates to some communication - there was some confusion over the amount- I received an estimate of approx ….$1,453 but that did not include the diagnostic. My husband was told the diagnostic was $225 and an additional amount for an extra hour to perform the diagnostic because the car wouldn’t start- I was shocked to hear that with a reduction in time spent I still owed approximately $1,700. May I suggest provide estimates in writing? Or at least ensure everyone is on the same page?
4/22/2025
Laezer S. VERIFIED CUSTOMER
Rena was great. Efficient and friendly.
4/22/2025
German R. VERIFIED CUSTOMER
Muy buen servicio y muy satisfecho con luis cerda y muy buena atención gracias Honda y a Luis cerda nos veremos pronto
4/22/2025
Aaron S. VERIFIED CUSTOMER
Thank you Tyler and technicians!
4/21/2025
Holly M. VERIFIED CUSTOMER
Good morning. Reyna was wonderful and kind. I’m always nervous when I come in for another repair of my AC for fear that I’ll be charged. This is the fourth time I’ve had my AC leak repaired Which finally was the subject of a formal recall. However, no one could tell me if the parts have now been fixed and my AC will now work without another failure within the year. I only have until 2026 and then my extended warranty expires on my AC. I’m disappointed that no one could answer that question for me which means I’m likely going to be stuck with absorbing the cost of the next AC failure. I’m just disappointed in Honda in general as far as this car issue goes. If a mechanic could answer that question for me, I’d be incredibly grateful. Thank you. Holly
4/21/2025
Mary G. VERIFIED CUSTOMER
Apparently my daughter came in for an appointment, and asked Honda Service Dept to check the alignment and see if it was off. Then after she was waiting for awhile they pulled the car up and said it was done.
$140 charged to my card. One of the wheels was off by 0.15”
Disappointed.
4/20/2025
Linda H. VERIFIED CUSTOMER
Thanks to Tyler, I was able to get an Uber after dropping off my car, & an Uber back to pick up my car. Without that assistance I would not have been able to get my Air Conditioning fixed. Thank you SB Honda & Tyler Tincher ! That is GREAT Customer Service & a smart business move. Very much appreciated! Linda H
4/20/2025
Victor A. VERIFIED CUSTOMER
Smooth service no issues great advisor would come again
4/20/2025
Lynn D. VERIFIED CUSTOMER
He gets 100 percent. Terrific guy. Polite and very helpful and professional - Lynn D
4/19/2025
Julie M. VERIFIED CUSTOMER
Luis explained what needed to be done and kept
me informed on the progress.
4/19/2025
Diane N. VERIFIED CUSTOMER
Thank your workers for finding out what caused the damage that required my visit! Rats under my hood!
4/19/2025
Karl B. VERIFIED CUSTOMER
Yanks
4/18/2025
Zhi Y. VERIFIED CUSTOMER
She was very helpful and understanding!
Great service advisor.
4/18/2025
Sharon M. VERIFIED CUSTOMER
Reyna was great! She was friendly, knowledgable and quick. I had a nice experience working with her today. Thank you!