Santa Barbara Honda Auto Repair Service

Luis was fantastic and very helpful! I always love doing business with SB Honda!

Exelente

Great thank you

My concern re the automatic braking system being overly sensitive and over active in my car was met with understanding and addressed during its maintenance today. An attempt to correct the problem was made, which I greatly appreciate, even though it did not solve it. Thank you.

Bonnie was super sweet and made things very easy for me!

The SB Honda team has consistently provided the best automotive service I have ever experienced… keep up the good work!

Good service. Thank you very much.

Reyna is a professional and kind person . She answered all my questions. She is the best.

reyna addressed my concerns very professionally and sincerely. was happy with my interactions with reyna.

Reyna was great to work with

Excellent service visit with Bonnie today! Thank you and see you next year.

Excellent service and great team members

Top notch service and friendly!

Did not fix my issue at all and charged me almost 700

Tyler was very helpful with Honda Service today. Very informative and professional. Thank you Tyler.

Thank you for the follow up. I appreciate the staff at the dealership.

Bonnie is always awesome! I ask for her specifically every time I need service because she's kind, efficient, and so very knowledgeable.

There are a couple of issues we wanted to address during the visit. First, the 5th door does not always open—neither via the key fob nor the button on the door. This issue was reproduced once during the visit; however, after that instance, the door started functioning normally. Since the issue is intermittent, we’ve provided a video recorded a few days earlier showing the door failing to open despite multiple attempts. This is not caused by the safety feature (which we are aware of). In the video, you can see the door attempting to move—it shakes slightly—but fails to release and open properly. Second, there is also a problem with the soft-close mechanism on the 5th door. It doesn’t activate consistently; at times, the door simply slams shut without engaging the soft-close function. This issue was reproducible during the visit. They even brought a brand new car for comparison and observed that the soft-close mechanism was consistently activated on the new car, while it was not on ours. Neither of these two issues were resolved. The explanation given was that the soft-close feature is not required to activate every time—which we believe is incorrect—and that they were unable to reproduce the door not opening. As a result, we are left to deal with these problems on our own: a door that doesn’t open reliably, and a soft-close mechanism that only works about half the time.

Again, it was wonderful to see Bonnie. She is the best. She’s a reason. Me stayed with Honda.

Wonderful personality