Santa Barbara Honda Auto Repair Service

I am satisfied with a service and the waiting room was fantastic but the only thing that we need are the Honda needs is a have two stalls men’s restroom Everything was fine and plenty of good water and I’m satisfied with the service of giving you a 1010 being excellence.

Great service.

Thank you Honda. Bonnie Jimenez at the Service Department is great!

Bonnie always does a great job. She's professional, friendly and thorough.

It was very successful service

Great job , very helpful and patient 10/10

Bonnie rates 10 in service performance. Hunter M

My experience at Honda SB was exceptional. Bonnie J. It’s probably the reason I go continually and stay on my schedule with my awesome Honda fit. She’s knowledgeable. She explains everything she’s always available. Always returns my calls. I really appreciate excellent customer service you have thank you. Barbara F

Got a text that my car was ready for pick up. 20 minutes later, by the time I got to the car, I was told there were some issues including a nail in my back tire that could be fixed but would require more time, min a hour. Apparently this info was sent in a text 20 min after the first text saying the car was ready. I wish I would have known this before getting the car. Now I have to schedule another visit. Seems like a systems issue. Reyna my coordinator was great however!

Fast service

Luis did a wonderful job.

Roger scored an 11 today.

I am writing to formally express my dissatisfaction with the handling of my vehicle following its purchase. Throughout the process, communication regarding my vehicle’s progress was late and extremely limited. It took approximately two weeks to complete the tasks we discussed at the time of purchase. I consistently had to initiate contact to receive updates, and responses were often delayed by up to 24 hours. It was not until we called and firmly requested information that any noticeable progress was made on the repairs. One of the agreed-upon items—the rattling in the passenger door—was never addressed. Additionally, I received a text message stating that my vehicle was ready for pickup after I had already taken possession of it, which added to the overall confusion and frustration. I was also surprised to receive a bill, as all repairs were to be fully covered by Honda. Finally, I am very concerned about the lack of attention to detail during the used vehicle inspection. The left rear door actuator was not operable, which is not only a safety issue but also raises serious concerns about how thoroughly the vehicle was inspected and whether other issues may have been overlooked. Overall, this experience fell well below expectations in terms of communication, service follow-through, and quality control. I hope these concerns will be taken seriously and addressed accordingly.

Roger was excellent, he provided very good service. 10/10.

none

Very nice and professional service. I am very happy and satisfied with your service and also thank you Luis for such amazing job and for explaining me all about my car issues I really appreciate you

Why take so much time brought my car for battery problem but they take all day for resolved my problem.

Bonnie was great as always. Thanks The savages

Good service friendly attention

Jason’s customer service was exceptional and I will be returning to Honda for all of my cars service needs due to his wonderful service! Thank you Jason