Santa Barbara Honda Auto Repair Service

Great service

Bonnie was great

Bonnie is very friendly and competent. My car was ready within 10 minutes of the time promised.

Thank you very much!

Very good

I’m disappointed with my experience here. I brought in my 2023 Civic because the maintenance light indicated a routine oil change was due. The dealership’s own inspection report showed the car was in excellent condition across the board, yet I was still sold a $950 “30k major service” package. What bothered me most was how unclear the pricing and recommendations felt. I asked for a breakdown of the services, and when they were broken out individually, the total was about $1,200. Instead of making the recommendation clearer, that only made the pricing feel more confusing. I left feeling like I was being pushed toward a bundled service without a straightforward explanation of what was actually needed versus what was simply being recommended. Unfortunately, this reflects a broader pattern in my experience with this dealership. Each time I come here, I leave feeling like I am not treated with much respect as a customer, even though I purchased my car here. My impression is that there is a consistent lack of professionalism in how customers are handled. Rather than treating a customer as an individual with a specific situation, the process often feels focused on maximizing the value of each transaction as much as possible. Because of that, I’ll be taking my business elsewhere going forward, even though it is less convenient for me. Clear communication, professionalism, and respect matter, and this experience left me with very little confidence in this dealership.

Jason was delightful to work with. Highly recommend.

Jason Sosa did a fantastic job all around. Excellent performance & customer service. Very informative with the work being done 10/10

Fantastic customer service skills!

Great service! ⭐️⭐️⭐️⭐️⭐️

Jason treated us with courtesy, dignity, respect, and very professional very informative easy to talk to and very knowledgeable. You are lucky to have him, Honda is very lucky to have Jason as an employee

Andrea was super helpful and nice!! I will becoming!

Bonnie was so wonderful and make the experience so easy. Great customer service and I will definitely be coming back!

horrible experience, brought my car in for ridiculously priced oil change, tire rotation, and diagnosis and when i came back to get my car it didn’t start.

Jason was very professional, courteous, timely and helpful. Excellent service.

Bonnie is always efficient and professional and a pleasure to work with. She’s a 10!

Bonnie is the best!!! Always can count on her!!

Thank you for the great service!

I was impressed today by Honda of Santa Barbara customer service. Roger helped me & he was quick & efficient! He called when the car was ready for p/u. It was only an hour & 15 minutes! I thought pretty darn fast for an oil change & filter! A happy customer here! Keep up the good work!

Great experience. No notes.