Santa Barbara Honda Auto Repair Service

Quick and friendly service

Roger did great!!! Thanks for all his help

Bonnie was really a mixed bag from the onset, for what ultimately turned out to be a really negative experience over all for me as a customer... she quoted me the incorrect collection dates, as well as total costs for the repairs to my car multiple times... i asked specifically for the total cost (final quote) and specifically mentioned that i DONT HAVE CAPACITY to drive up and down to honda unneccessarily... then after i came out and paid the communicated amount, i was contacted "after the fact" days later, to say i must come in and pay more. I asked multiple times what the final cost will be, and specifically mentioned that i have limited availability, but i am still forced to bare the consequences of her incompetitence.... when i spoke to her over the phone to ask for an explaination, she literally said "have you never made a mistake before?", which i find to be incredibly abbrasive. I find this interaction and experience to be unacceptable and is HUGELY inconvenient for me, as a customer. Addionally, my car had new damages to the front and rear bumper, which were not there when i dropped off the vehicle. Having owned hondas my entire life and worked with various sales advisors, I found bonnies over all demeanor to be defensive and confrontational, and i have no desire to work with her in the future. My recommendation would be to prioritize competence and pride in customer service, neither of which were exhibited by bonnie in our interactions This has truly been a disappointing experience for me as a customer of honda. After this, I would sooner take my business elsewhere

Andrea is an incredible associate who provided the best customer service experience I’ve ever had in auto service. Promote her or give her a raise because she is killing it and clearly working hard to provide the best support for all of her customers.

Luis Cerda was very helpful and did a great job with my car . Thank you .

Andrea was extremely helpful and knowledgeable. She kept me updated and offered excellent suggestions and upgrades.

Bonnie is the reason we have had hondas at SB Honda. We respect her opinion.

Bonnie was super nice and very knowledgeable. Keep me posted as expected.

Bonnie is professional courteous helpful and friendly!

Bonnie did great service. The process is very smooth and quick.

Thank you for your service was great have a wonderful the rest of the week

Bonnie is so helpful. I trust her completely. Great service over the years

Thank you for a great service

Roger was great! Really made the process simple for me and made the experience worthwhile.

Roger was most informative and polite. I got the van within time specified.

Jason kept me completely advised. Excellent communication. Thanks

Excellent service from Andrea! I’ll be happy to complete the survey!

Bonnie is amazing, very conscientious and organized. The absolute best.

The service was great, I was very satisfied.

Andrea was excellent and she explained everything very patiently!