I always get excellent customer service and timely feedback.
4/29/2025
Anna B. VERIFIED CUSTOMER
Trying again. No I’m not satisfied. I let them know that the hatchback worked intermittently. They checked it and it worked. So that leaves me with a hatchback that doesn’t always work. On Saturday I could not open the hatchback in the train. I could only get it to work with the driver’s door open, not closed. To me this is unacceptable. Why not replace the latch?? It’s obviously not functioning correctly! Not pleased!
4/29/2025
Madeline S. VERIFIED CUSTOMER
I was not told in the beginning that they were falling behind so a 1 1/2 service took 4 1/2 hours.
4/29/2025
Tammy M. VERIFIED CUSTOMER
It is just the lack of personal communication. I can NOT and do not want to have to visit some link and approve services. Do the services it was brought there for, and or have a real person call to discuss anything else. I was never given an update of when my car would be ready. Just that it was ready at the very end of the day, and it was close to impossible to get anyone to answer the phone. It was Saturday.
4/29/2025
Carol P. VERIFIED CUSTOMER
Rick was extremely helpful. I appreciate everything he did.
4/29/2025
Lauren K. VERIFIED CUSTOMER
No complaints
4/29/2025
Stephanie A. VERIFIED CUSTOMER
Daniel was very polite, friendly, professional and informative. He was a pleasure to work with
4/28/2025
Margaret B. VERIFIED CUSTOMER
Rick had to deal with my schedule needs, and he arranged a pick up when I was unable to get my car by 4pm on a Saturday.
4/28/2025
Carolyn S. VERIFIED CUSTOMER
Alex got me in and out quickly. The communication about my car inspection and add ons was efficient. Thx!
4/27/2025
Mala P. VERIFIED CUSTOMER
Gabe was professional, informative and communicative. The car was ready earlier than expected and all went well.
4/27/2025
Adela O. VERIFIED CUSTOMER
Thank you great service
4/27/2025
Genevra C. VERIFIED CUSTOMER
Robert was very personable and helped to get my service finished early. I very much appreciated his efforts.
4/27/2025
Patrick S. VERIFIED CUSTOMER
Thank you
4/26/2025
Janice S. VERIFIED CUSTOMER
Alex Cen was professional, efficient and pleasant to communicate with.
4/26/2025
Sankhadeep G. VERIFIED CUSTOMER
Car must be washed after service and before handover
4/26/2025
Melodie L. VERIFIED CUSTOMER
Pablo was great
4/26/2025
Michael B. VERIFIED CUSTOMER
Rick was professional and pleasant to talk to.
4/26/2025
David D. VERIFIED CUSTOMER
Everything went well I was informed on every aspect of the repair. Thank you so much.
4/25/2025
Maria S. VERIFIED CUSTOMER
He was very kind and helpful! The nicest person I met at this Toyota.