It took a lot of convincing for the service department to do the right thing
5/9/2025
Phillip B. VERIFIED CUSTOMER
I have always been satisfied with Santa Barbara Toyota. Everyone that have dealt with are professional, courteous, and very helpful. The work is thorough and communication is top notch.
5/9/2025
Maria C. VERIFIED CUSTOMER
I really appreciate the manager’ s consideration for the uber coverage. Its a measly amount BUT I really appreciate the kind gesture of covering for the unexpected excess amount of the uber fee. Thank you!!!! IAside from the manager, Rachel was also professional. Thank you both!
5/9/2025
Jeremy C. VERIFIED CUSTOMER
Rock was attentive to my problem and kept in touch. I trusted him.
5/9/2025
Barbara M. VERIFIED CUSTOMER
Courteous and patient explained everything to me
5/9/2025
Christine C. VERIFIED CUSTOMER
Rachel did a wonderful job for me getting my car back in tip top shape!
She kept informed ALL THE WAY through the process and so helpful!
Thank you ????
5/8/2025
Signe M. VERIFIED CUSTOMER
Rachel was great! I hope she’s my service person in the future!
5/8/2025
Lawrence P. VERIFIED CUSTOMER
Robert Anderson was very helpful in explaining what service would be done and how long that it would take. While I was waiting for the service to be completed everyone that I spoke to at Toyota was very friendly and helpful. I was very impressed by the results and the time it took to complete the service! Thank you!
5/8/2025
Michael C. VERIFIED CUSTOMER
$385.00 for a key fob change that took only 25 minutes is a bit too much I think.
Yes, the service was excellent and yes I was quoted accurately but since there isn’t an alternative solution there isn’t really any choice but to pay the dictated amount.
5/8/2025
Michael J. VERIFIED CUSTOMER
Alex, did an awesome job taking the needs of my 4Runner what needed to be done. Also I would like to thank the team who worked on it.
5/8/2025
John C. VERIFIED CUSTOMER
Generally a good experience, but slow. Can more be automated?
5/8/2025
Colleen R. VERIFIED CUSTOMER
Pleasant service advisor , kept me informed and had car ready before expected time - very efficient.
5/8/2025
Nels A. VERIFIED CUSTOMER
I am satisfied by the service provided. The only thing I think could be improved is better communication. I set an appointment ahead of time, and was told it would take an hour, but took over 2 hours. I didn’t receive any notifications on my phone if the status until after I was back in my car leaving the property. The car was sitting in the lot and I had to go ask if it was done. There wasn’t anything unexpected that came up, straight forward service, but it would be better to give customers a more realistic time frame for how long things will take. Also if you want to win some bonus points, set up some free charging spots with cords for those customers who’s phones are almost dead and didn’t bring a cable, little things like that can make a huge difference for the customers.
5/8/2025
Bill H. VERIFIED CUSTOMER
I was charged $60 for tire rotation that did not take place.
5/8/2025
Wes H. VERIFIED CUSTOMER
Gave was very congenial and efficient
5/8/2025
Charles E. VERIFIED CUSTOMER
Alex was great to work with. Very communicative, which is very much appreciated!
Kindest regards
5/7/2025
Albert R. VERIFIED CUSTOMER
Rachel Maseda was excellent and she had some things fixed that I was
meaning to have done for some time. I highly recommend her as a very
valuable employee at Toyota.
5/7/2025
Gary V. VERIFIED CUSTOMER
Robert and the service technician provided outstanding service. Thank you!