Pablo is a five star team member. He went out of his way to make sure he understood what my vehicle’s needs were, and offered comprehensive evaluations without making it seem like he was upselling anything. He also wanted to be sure I received help with the Uber ride since I came from out of town. He was great and I will probably return and request him for my next service visit!
12/17/2025
Christina A. VERIFIED CUSTOMER
I requested a synthetic oil change and tire rotation when making my appointment online. I showed up five minutes early and waited 25 minutes to get checked in while four people who showed up after me got through the process. I was then given a quote for $1750 for my oil change!!! When I told him that was outrageous he changed it to $350. I explained I’m not paying that for an oil change. He said I can take out the fuel stabilizer and oil conditioner which I had never asked for. He finally quoted me a normal price of $120. Also the liftgate on the Tacoma bed plastic slow close hinge was broken. I asked if he could fix it and he quoted me $253 for a “tailgate diagnosis.” I didn’t need a diagnosis. I just told him and showed him what was wrong with it. After leaving, I found the part for seven dollars online with a 30 second installation video. I’ve been coming to Toyota of Santa Barbara for a long time, and this is the first time I’ve ever felt like I was truly trying to be ripped off, and it didn’t feel good. When leaving after the oil change, my wife noticed that the cap on the wheel was missing and we sat there for 20 more minutes while it was looked for and then I was told I’d get a phone call at some point.
12/17/2025
Michael C. VERIFIED CUSTOMER
Alex was courteous, understanding and he knows his stuff well. Alex is one of the best service advisor I had ever dealt with. Thanks for having him on board as your (dealership) representative!
12/16/2025
Marianne C. VERIFIED CUSTOMER
Wish there was still service to drop people home while they wait for the car to be serviced.
12/16/2025
David T. VERIFIED CUSTOMER
Todd severance son was my service advisor and was prepared when I arrived and answered all questions I had.
12/16/2025
Justin W. VERIFIED CUSTOMER
Tod was excellent. Great services.
12/16/2025
Suzanne F. VERIFIED CUSTOMER
Thank you:) Today was perfectly organized and even quicker than they anticipated. Thanks!!
12/16/2025
Jon L. VERIFIED CUSTOMER
She was GREAT. Professional. Knowledgeable. Direct. Thorough. Kind. Good listener. Wish I’d get her each day in the future.
12/16/2025
Adam S. VERIFIED CUSTOMER
George is fantastic!!
12/14/2025
Regina P. VERIFIED CUSTOMER
Thank you George for your kind manner and efficient service!
12/14/2025
Arthur C. VERIFIED CUSTOMER
Oil change accomplished. Thank you.
12/13/2025
Carrie A. VERIFIED CUSTOMER
Rachel was so professional and great communication!
12/13/2025
Lisa F. VERIFIED CUSTOMER
Tod Severson is a fantastic service writer; I always appreciate his professionalism and communication.
12/13/2025
Richard G. VERIFIED CUSTOMER
Pablo is terrific!
12/12/2025
Jose D. VERIFIED CUSTOMER
You guys were profesional thank you
12/12/2025
Kendra S. VERIFIED CUSTOMER
Rachel is the best! She is so kind and helpful! She’s so knowledgeable with excellent customer service!!
12/12/2025
Nancy C. VERIFIED CUSTOMER
Alex has been my advisor for several years now and always goes above and beyond to serve me! He is the very best!!
12/12/2025
Leticia S. VERIFIED CUSTOMER
Very friendly person and excellent service
12/12/2025
John C. VERIFIED CUSTOMER
Fast good work
12/11/2025
Alfredo G. VERIFIED CUSTOMER
There was definitely a lack of communication. I came in for something I was told would take 3-4 days, or even as little as 2. However, my car was there for 10 business days with no work done to it. I wouldn’t write a bad online review because I understand the importance of those. I’m just frustrated by the lack of transparency and the ghosting of communication.