Tod always tries hard to make things happen efficiently for me as my truck is a work vehicle and I use it on a daily basis. He’s the best service writer that Toyota of Santa Barbara has!
1/31/2026
Daniel M. VERIFIED CUSTOMER
Was taken care of happy with the experience
1/31/2026
Karsten K. VERIFIED CUSTOMER
Rachel was fine. What bothers me is that when I booked the service appointment online, with my specific vehicle reflected AND the type of service selected, the price displayed was ~$241. Then when I complete the paperwork, the estimate was for over $100 more. When I mentioned the discrepancy, both Rachel and the person who checked me out blamed the website for being out of date citing complicated updates to present the correct prices. I informed the guys on the courts who had some choice words. Dealers are higher priced than independents - I know that. But to me, it seems a dealer has to work a little harder to earn a customer's trust for repeat business. I've been getting my cars serviced at Toyota of SB since 1996. Between this and a revised diagnosis and inflated estimate for my TPMS issue, my next and future services will be with an independent mechanic.
1/31/2026
Stan H. VERIFIED CUSTOMER
The service was completed in the time estimated.
1/31/2026
Jeremy C. VERIFIED CUSTOMER
Rick did a great job keeping me informed at all times. He was astentive and I felt that he was paying attention to my concerns. He kept me informed. I am VERY pleased with Rick’s work.
BUT, MY CAR WAS IN THE SERVICE DEPARTMENT FOR 3 WEEKS TRYING TO FIGURE OUT WHY THE CRIISE CONTROL WASN’T WORKING. IN APRIL MY CAR WAS IN UOUR SHOP FOR THREE WEEKS TRYING TO FIX THE INSTRUMENT CLUSTER. I’M ANGRY THAT MY CAR HAS BEDN IN UOUR SHOP FOR A MONTH AND A HALF OF THE PAST NINE MONTHS! AND YOU GUYS DON’T SEEM TO CARE. AND NOW MY WARRANTY IS UP!!
1/31/2026
Nancy V. VERIFIED CUSTOMER
Tod is terrific. I enjoy working with him. And he is patient to answer many questiond. And he is great at explaining things simply
I .
1/30/2026
Kristen L. VERIFIED CUSTOMER
Alex was a great help and was friendly and professional. Vincent was also courteous and knowledgeable. Both of them relayed the information I needed and gave me good advice to further diagnose the mystery noise we were all unable to replicate today.
Thank you! ????????
1/30/2026
Carin E. VERIFIED CUSTOMER
Rick was especially helpful and arranged for additional work needed to be done very quickly.
1/30/2026
Marcy O. VERIFIED CUSTOMER
Rachel is great. She communicates well so I know what to expect with the service and how much time the service will take.
1/30/2026
Amiela M. VERIFIED CUSTOMER
Great and friendly service
1/30/2026
Edgar H. VERIFIED CUSTOMER
Really good customer service thank you.
1/30/2026
Carol C. VERIFIED CUSTOMER
Amazing service, great people.
1/29/2026
Dudley Theodore. VERIFIED CUSTOMER
Rick is very pleasant.
1/29/2026
Andrei N. VERIFIED CUSTOMER
Rick was great prompt respectful and communicated. I would definitely work with him again.
1/29/2026
Camilo V. VERIFIED CUSTOMER
George and staff were very friendly and professional. Service was seamless. Thankyou!
1/29/2026
Walther Wilshire. VERIFIED CUSTOMER
Took too long.
1/29/2026
Kent L. VERIFIED CUSTOMER
Tods a great guy, good sense of humor and was very communicative during the whole process. Also appreciate Dan McCoys willingness to work with me even though I couldn’t afford the extended warranty at the time. Thanks guys!
1/28/2026
Andre K. VERIFIED CUSTOMER
Everything was great thank you!
1/28/2026
James G. VERIFIED CUSTOMER
It’s great to deal with people like Todd whom I can depend on to take care of my car