Toyota of Santa Barbara Auto Repair Service

Alejandro was very nice and helpful. He explained the procedure clearly and gave an accurate time estimation for the completion of service. Overall it was a great experience.

VERY PROFESSIONAL AND COURTEOUS!

Too expensive just for basic service

Super nice dude. Very helpful and made sure I had a ride back to my destination before completing my appointment.

Rick was great to deal with. Very rare to come across someone of his caliber .

very happy with all your people

The service rep, Melody, was terrific. I am wondering why, for the first time ever, the technician did not make any comments on my tire treads, cabin filter, air filter, etc. Are you now just not doing other courtesy inspections and providing comments?

Thank you

Muy amable y confiable

Alex was FANTASTIC - so helpful and kind! He updated my record (name and email), and provided me details re my car’s initial service. He also mentioned he’d text me when the car was ready and gave me an estimate as to when to expect the service to be done (~Noon). I’ve purchased Toyota’s from three dealers, Santa Monica, Marina del Rey and Santa Barbara - I’m a big fan - Toyota makes reliable cars and hires dynamic personnel. Thank you! I’ll be back soon …. in about 5k miles. :-)

I brought our 2020 Toyota Sienna to the dealership for ADAS calibration after a windshield replacement. This vehicle is used by Samarkand Retirement community to transport residents, including wheelchair users, to and from medical appointments, so timely service is critical. The windshield was replaced by Tri-County Auto; however, due to the vehicle being modified for wheelchair accessibility, they advised us to take it to Toyota for calibration. We made an appointment and arrived at 8:30 a.m. Upon arrival, we waited approximately 45 minutes to be checked in, and another customer who arrived after us was checked in first. At check-in, I clearly explained that the vehicle was there for calibration and emphasized that we needed the van back the same day due to scheduled medical transportation needs. At 1:30 p.m., I was informed that after working on the vehicle all day, the technician could not complete the calibration because the vehicle had been modified for wheelchair use. I was told to contact the conversion company (FR Conversions) to obtain calibration specifications. I immediately contacted FR Conversions; however, due to the time difference, their technical staff was unavailable and advised they would follow up the next business day. When I returned to pick up the vehicle at 3:00 p.m., I was told I owed $940 for the unsuccessful calibration attempt and would be required to pay an additional $940 once the specifications were provided. I expressed concern that this was not fair or reasonable. I then spoke with the Service Director, Jaime, who stated that it “did not matter because insurance would pay for it.” This was confusing and concerning, as I had previously been told the dealership would not handle insurance claims, only to later be told they would. I do not understand how a trained Toyota technician could spend approximately five hours on the vehicle and only then determine that the rear suspension had been modified for wheelchair accessibility. This information should have been identified early in the diagnostic process. Charging nearly $1,000 for an incomplete service, with the expectation of charging the same amount again to finish the job, does not seem fair to us or to the insurance provider. Overall, this experience felt disorganized, inefficient, and dismissive of the essential services this vehicle provides. We are now seeking alternative solutions to complete the calibration properly.

Smooth and easy experience.

Excellent service !!!thanks

Only 2 of my tires have been rotated. Only front left and rear left were swapped. Not sure if it was purposely or not.

Wow! Rick and Augie were fabulous. Thank you so much, Toyota, for having such the highest quality vehcular maintenance team. Love our Toyota!

Alex , as always, is extremely professional and courteous!

George was kind and patient. He was very helpful!

Thank you!

Excellent customer service provided by Alex very professional and helpful

Our car has been well maintained by Santa Barbara Toyota. Thank you!