Toyota of Santa Barbara Auto Repair Service

Alex was most helpful and had the job finished before anticipated. This is my third Toyota. I have never been disappointed with any of them and the service has always been efficient and very satisfactory.

Totally satisfied!

Tod provides great customer service and is a fantastic professional representative for the Toyota brand.

He is really professional

I felt like Melody was new, and I also felt like I was being tricked into services that I might not need. I was also told my hood latch is rusting because I live close to the beach- I’m not sure this is the case, but was told to spray it down with WD40 every so often until I replace it- just didn’t seem right to me, when my wife parks her Toyota next to mine and we’ve had her car 10 years longer than mine. I also had to get my car out of the back lot and take out the trash inside, lift my seat, and drive through where I wasn’t sure I was able to. Just didn’t have a great experience like usual. For them suggesting +$7k worth of work (when my last few inspections had minor suggestions) to the feeling of them not charging me correctly (didn’t charge me at first for oil, when I know I needed to pay for it, so she adjusted the bill again) I’ve had better experiences there. In addition I wasn’t even out of the parking lot before getting a call, voicemail, and email from a sales person telling me he had the best deal on a new car- I find it highly unlikely it was coincidence. He acted shocked when I went in and told him I don’t want to receive those soliciting calls from Toyota, and have spoken with several people (including managers of some sort) asking not to be contacted.

I’m disappointed that the problem could not be diagnosed, although I understand that this was not your fault

Rick was wonderful. He made it easy. Very nice and knowledgeable

The staff I met made every effort to be courteous and helpful. George was great. I also met Brian Johnston, who went beyond the normal to inform me on how to use touch-up paint to correct minor scratches. Thank you for a very pleasant experience.

Too expensive for what was done

Great service team! Great professional work. Thank you.

Melody was very helpful. So was Daniel; the whole team is great! I appreciate you guys.

Excellent service

Excellent and prompt service

Today and his team are amazing!!! They always take great care of me car

Daniel is very professional and polite. Well spoken and has a good energy to him that is very inviting and honest.

None

The best service

Great service advisor Pablo Vences

Daniel was very helpful. He called me to let me know that the technicians were still working on my car, just so I would know they haven’t forgotten me. I liked his initiative to try to personally do a little troubleshooting. I went to Toyota because one of my plug-in cables was not charging the car. Daniel was great.

Todd was great and took good care of me. However, I was not happy that I bought the tire protection when I bought my new car in August and I wonder why you sell that protection plan if you don’t carry the tires? I was there for four hours yesterday because all of your mechanics were at lunch at the same time. I missed almost a whole day of work. I was not happy that I was thin. Told that my car was to be kept overnight because you didn’t have the tires needed in stock. I did not think that was fair for me to have to pay for a rental car.