The TPM system is still malfunctioning, and we will see if warmer temperatures resolve the problem. However the system used to function properly in much lower temperatures in the mountains, so we are skeptical that this is how it should work.
1/14/2026
Martha S. VERIFIED CUSTOMER
Alejandro is the best.
1/14/2026
Cristina A. VERIFIED CUSTOMER
Alejandro have outstanding customer service. I witnessed him help another customer while he was busy on the computer. He knows how to multitask very well. He exceeded my expectations because he went above &beyond not only for me but other customers as well. I appreciate his honesty & help.
1/14/2026
Jeff B. VERIFIED CUSTOMER
Great experience with this team. Rick was friendly, kept me updated and most importantly wasn't pushy. I've had too many bad experiences with other dealerships being aggressive. Rick and the team were great I will be back for future services.
1/14/2026
Edgar B. VERIFIED CUSTOMER
Rachel was amazing. She kept me updated throughout the day on the status of my vehicle. A truly great experience. Thank you Rachel!
1/14/2026
Sheri J. VERIFIED CUSTOMER
Robert was very friendly and professional. He is an asset to the Toyota family.
1/13/2026
Andres M. VERIFIED CUSTOMER
Robert is always on top of it. Thank you!
1/13/2026
Anuk D. VERIFIED CUSTOMER
Great service as always from Pablo!!
1/13/2026
Robert R. VERIFIED CUSTOMER
Very professional
1/13/2026
CHRIS K. VERIFIED CUSTOMER
Everything went well
1/13/2026
Reginaldo S. VERIFIED CUSTOMER
The staff was very kind and friendly. The service was provided with professionalism and I must to wait not too much time.
1/13/2026
Lauren S. VERIFIED CUSTOMER
Great customer service!
1/13/2026
Robert M. VERIFIED CUSTOMER
Todd very graciously took my vehicle without an appointment which I greatly appreciated.. Today was the only day I had for the next week. Todd has been my service manager for many years now and is the main reason I keep using S.B. Toyota.
1/13/2026
George H. VERIFIED CUSTOMER
Rick was very Professional with explaining every thing. I would recommend him to all of my friends.
1/13/2026
Cassandra S. VERIFIED CUSTOMER
I have no problem with Rick. He is very friendly, professional, and communicative.
I brought the car at 8:15am and a supposed 2 1/2 hour service was not ready until almost 6 hours after I checked in. Rick was apologetic and took ownership for a computer error, which I appreciated.
I asked around 12:30 when the car would be ready and I was told the technicians were at lunch. Maybe service could be expedited if lunch breaks were staggered. Thanks
1/13/2026
Jonathan R. VERIFIED CUSTOMER
I miss the television and waiting area. The donuts were a nice touch. Don’t think new ownership gives a crap about the clients.
1/13/2026
Edgar G. VERIFIED CUSTOMER
It seems the problem was fixed but it took so damn long. 5 hours to inspect it one day and 5 more hours to change some break pads. Too many cars are taken when there isn’t capacity to work on them. I wouldn’t recommend waiting on site for your vehicle. Seems the advisors are trained to give you bad time estimates and the most random excuses about the real reason it’s taken that long.
1/12/2026
Craig J. VERIFIED CUSTOMER
Daniel was wonderful!
1/11/2026
Xootchil M. VERIFIED CUSTOMER
Very helpful and attentive.
1/11/2026
Francesca H. VERIFIED CUSTOMER
Rick was professional, courteous and explained everything thoroughly.
All went quickly and smoothly. Rick offered the Uber coupons which was very helpful. I was alerted that my car was ready sooner than expected. Feeling grateful.. excellent service.