I made a service appointment online for a 15,000 mile service on 15 January 2026 for 9:30. I showed up on time and was told my car would be ready in the afternoon. When I called in the afternoon to see if it was ready. I was told that it slipped in the queue but that the service department would "jump on it first thing in the morning" and that the car would be ready by 10. I called around 9:30 and was told the car would not be ready until 11:00. Since that was too late for me I said I would pick up the car in the afternoon and I did. During this ordeal I was never given a phone call to keep me informed, and I never had anyone volunteer a regret let alone an apology.
1/17/2026
Terre L. VERIFIED CUSTOMER
Alex was very nice and professional!
1/17/2026
Jonathan H. VERIFIED CUSTOMER
George was friendly, helpful and communicative.
1/17/2026
Angela T. VERIFIED CUSTOMER
Completely satisfied with the amazing customer service of everyone at the dealership! Very professional and knowledgeable about my 2021 Venza and always very honest about what my car needs!
1/17/2026
Scott D. VERIFIED CUSTOMER
Very happy car was out front when service was completed
1/17/2026
Olivia B. VERIFIED CUSTOMER
Tod was extremely helpful and efficient in explaining the diagnostic process and insurance approval process as well. He provided timely updates and has been a fantastic communicator. Other mentions for helpful staff are for a young man named Chris, who stepped in to help with a trunk door issue I was having when dropping off the vehicle. It’s so nice to have someone be aware and recognize those moments of need.
1/17/2026
Alan W. VERIFIED CUSTOMER
Robert is knowledgeable & very professional.
He always provides excellent customer service.
1/17/2026
Carol N. VERIFIED CUSTOMER
Everyone was kind
1/17/2026
William T. VERIFIED CUSTOMER
Alex wa very thoughtful, informative and considerate. I will recommend him and be happy to work with him in the future
1/17/2026
Franklin M. VERIFIED CUSTOMER
Knowledgeable and friendly
1/17/2026
Tal R. VERIFIED CUSTOMER
Kind, efficient and easy!
1/16/2026
Rick M. VERIFIED CUSTOMER
Rachel was very helpful and professional thank you
1/16/2026
Clara R. VERIFIED CUSTOMER
Primero Alejandro fue muy amable y eficiente, tengo un carro Toyota y la ultima vez que lo lleve mi Toyota quedé muy satisfecha con todo el servicio y con los mecánicos y esta vez me dejaron mi Chevrolet trabajando bien muchas gracias por todo
1/16/2026
Maryam G. VERIFIED CUSTOMER
Excellent customer service by Tod. Ty!
1/16/2026
Rosanna A. VERIFIED CUSTOMER
I don't know if the warning light was on for the tires or not when I left the dealership. I was in a hurry to get to my appointment. I didn't really notice it until I got close to home. I took it to a tire/ gas station. They tested all the tires and one had too much and the other had too little. He said if warning light for the tires was blinking, it meant that I probably needed a new sensor. So I don't know if this was going to happen without my taking it to the dealership for its maintenance but it did happen right after I took it for the maintenance. So I'm not happy that I might have to buy a new sensor because of something that might have gone wrong at the dealership.
1/16/2026
Craig F. VERIFIED CUSTOMER
Rachel was awesome. She set up my appointment and made a change per my request the morning of me dropping off my truck and took care of everything. I appreciate that and she was professional, friendly, and has great customer service.
1/15/2026
Deanna M. VERIFIED CUSTOMER
Alejandro was great and he helped me with my questions and he does his job great
Thank you alejandro