Alex is a total professional! I also observed him helping out many of the other service people. I think he is a born leader with excellent people skills!
3/5/2026
Haide B. VERIFIED CUSTOMER
I am very happy with Rick’s job. He is always attentive and listens to what I explain about my car.
3/5/2026
Gina M. VERIFIED CUSTOMER
While Rick has been very helpful and empathetic and doing his best for my repair problem,the problem has not been resolved.
The wrong part was ordered and I still haven't received an update on when and if a new part was ordered.
I also had to take the day off for the m to install the part which wasn't the right one.
I lost a day of work. I originally came in on the 2/21 to have this problem fixed. It is now 3/4 and after my second visit to SB Toyota,the problem still hasn't been fixed.
I've made attempts to call and leave messages but no one has returned them since Monday.
3/5/2026
Shannon J. VERIFIED CUSTOMER
I drove home over 50 miles after spending $420 for new spark plugs only to hear a rattle in my car the next morning. I looked under the hood, to find a rubber gasic sitting on top of my hybrid battery compartment loose, drove a gain heard it again. Then I find the source the old spark plugs rattling around in a spot on the body of my car close to my windshield. Your lucky the carelessness of your technician don’t cause damage to my car but it seriously makes me wonder about the quality of work that happened at your dealership.
3/5/2026
Jaime S. VERIFIED CUSTOMER
Very good service Tod did a amazing job.
3/5/2026
Veronica C. VERIFIED CUSTOMER
I appreciate that you all actively listened to my concerns. I felt heard and acknowledged. Thank you!
3/4/2026
Rudy E. VERIFIED CUSTOMER
Friendly comfortable atmosphere
3/4/2026
William B. VERIFIED CUSTOMER
Rachel did a great job taking care of
Me and my truck today;I am completely
Satisfied.
3/4/2026
Kathleen T. VERIFIED CUSTOMER
Tod was absolutely incredible. He made me feel truly heard and went above and beyond by helping me plan for what may be needed at future visits. He was never pushy. Just extremely understanding, knowledgeable, and genuinely willing to assist. I would absolutely love to work with Tod again for any of my car needs. It’s clear that he truly cares about his customers.
3/4/2026
Natural P. VERIFIED CUSTOMER
Thank you very much.
3/4/2026
John L. VERIFIED CUSTOMER
Timeline was perfect and Daniel was a pleasure to work with and answered all of my questions
3/4/2026
Kimberly L. VERIFIED CUSTOMER
George was pleasant, well mannered and helpful. I would recommend him to anyone going to Toyota Service. I will ll ask for him again as well.
3/4/2026
Mark B. VERIFIED CUSTOMER
Mr. Severson's professionalism is an asset to your organization.
3/3/2026
Jonathan B. VERIFIED CUSTOMER
Thank you so much for the awesome service.
3/2/2026
Maria H. VERIFIED CUSTOMER
Toyota has a very profesional people and Alejandro Macías was a very kind person, he answers all my questions and the job in my car was well done.
That may me happy and feel confident to trust in Toyota for my next check up with my car
Thanks
2/28/2026
Beatrice K. VERIFIED CUSTOMER
Alex was very nice and explained everything to me.
2/28/2026
Brian W. VERIFIED CUSTOMER
I loved the technician video and charge approval in the web link. Modern and easy. Well done. Services are pricey, though. Great customer service. Employees seem relatively pleased with work, which is a good sign.
2/28/2026
Jose G. VERIFIED CUSTOMER
Todd is awesome with great communication skills and a great attitude.
2/28/2026
Julia O. VERIFIED CUSTOMER
Melody was very helpful! And quick to resolve my issue with my side mirror having been side swiped. Definitely a relief knowing that it’s only taking a day to get fixed