Tod was great. I’m not from the area but my Prius broke down on the 101, and Tod was so helpful in getting the problem thoroughly diagnosed and repaired —while keeping me updated on timing since I live 2 hours away, explaining everything clearly, and keeping costs down as much as possible. Couldn’t be happier.
10/8/2022
Courtney A. VERIFIED CUSTOMER
Forest is the best!!!
10/8/2022
Juan G. VERIFIED CUSTOMER
That’s good service
10/7/2022
Lily F. VERIFIED CUSTOMER
Rachel, once again, goes above and beyond to ensure a positive experience. She always keeps me in the loop with what’s going on with my vehicle and that peace of mind is priceless. She is the best!
10/7/2022
Lina S. VERIFIED CUSTOMER
Pablo did a great job explaining everything I needed to know and getting me in and out quickly. He was also friendly and professional. A+!
10/7/2022
Joe O. VERIFIED CUSTOMER
Thank you Alex
10/7/2022
Spencer L. VERIFIED CUSTOMER
Rachel is great! Very helpful and personable!
10/7/2022
Laurie B. VERIFIED CUSTOMER
I scheduled an appt for for routine service at 1:30 and was told over the phone it would be 45 minutes for the service to be completed. I arrived early for my appt. I had a meeting at 4:00 nearby and figured that left plenty of time. I mentioned this when I checked in (it was not Forest who checked me in), after the associate told me it would be 2 hours, and he said he would do what he could to get it done as quickly as possible. I waited at the dealership for my car. At 3:00, I checked on the status after I didn’t see it on the rack. I was told that they hadn’t gotten to it yet. I had to leave without the service being done.
Maybe when running behind, an associate could send a text to let the customer know so they can reschedule before making the trip and waiting around.
10/7/2022
Joe S. VERIFIED CUSTOMER
Alex was great from first contact until I picked up my car.
10/7/2022
Alex W. VERIFIED CUSTOMER
The people were friendly and accommodating, but the cost to get my truck serviced plus the cost for getting my transmission fluid changed was so expensive I couldn’t believe it. The average cost at other places is $80-$250 and you guys charged $500 for new transmission fluid. Furthermore, your team used to rinse off cars after they’ve been serviced and you no longer do that. The high cost for service and not doing a little something extra like rinsing off the car will lead me to taking my business elsewhere in the future.
10/7/2022
Johnny N. VERIFIED CUSTOMER
Certified Toyota mechanic did incorrect installation of water hose. Had to come back another day to have it done correctly. Rubbing against belt pulley which cut hose. No apologies, wasted time, missed work.... very very disappointing
10/6/2022
Charles D. VERIFIED CUSTOMER
Thanks for checking in. Alex was great and I appreciated the excellent service today.
10/6/2022
Timothy J. VERIFIED CUSTOMER
Rachel went above and beyond in correcting an underestimate of the time needed for the service.
10/6/2022
MARY S. VERIFIED CUSTOMER
Tod was very professional and friendly
10/6/2022
Jeff S. VERIFIED CUSTOMER
I was very satisfied with your customer service as well as your honesty.
10/6/2022
Bernard S. VERIFIED CUSTOMER
Great service
10/5/2022
Rosemary V. VERIFIED CUSTOMER
Toyota is the best car service and Alex is a great car dealer. He explains what is needed to be done. I rate 10!
10/5/2022
Dianne P. VERIFIED CUSTOMER
Pablo is a very nice young man. He is efficient and explains things well. It’s always a pleasure working with him.