It would be helpful if the times you quote for how long a service will take we’re more accurate. So, this isn’t a reflection on Alex - he was great! - just in general, Toyota tends to take much longer than they ever anticipate. It would be far better if you under promised and over delivered!
10/12/2022
Tod S. VERIFIED CUSTOMER
Tod was awesome
10/12/2022
Kathleen P. VERIFIED CUSTOMER
I had an awesome experience with Robert Anderson. He should be promoted. Just wanted to let you know that the guy who handed us the keys was busy playing games and didn’t even notice Brooks was just in front of him asking for the keys.
10/12/2022
Cliff P. VERIFIED CUSTOMER
I always bring my truck to Toyota. No place else seems able to do decent work. Justin, and now Forest always take really good care of me.
10/12/2022
Robert W. VERIFIED CUSTOMER
Both friendly and professional service from Forrest and the entire team
10/12/2022
Georgia J. VERIFIED CUSTOMER
I was very happy with the service and withTodd!
10/12/2022
Debbie R. VERIFIED CUSTOMER
I understand that delays can happen, however, I was told my car would be ready in 2 hours. I waited for 2 and 3/4 hours with no update. I finally went to find out when my car would be done and was told it hadn’t even been looked at yet. My appointment was for 1:45 and I did not leave until 5:45. If I had known it was going to take 4 hours, I would have made plans to leave and come back when my car was done.
10/12/2022
Akiko P. VERIFIED CUSTOMER
Thank you For picking up my truck and taking care of it!
I will definitely recommend to call and book with Rachel.
10/11/2022
Lucy S. VERIFIED CUSTOMER
Robert is an excellent worker very good with others and very efficient
10/11/2022
Johanna P. VERIFIED CUSTOMER
Very friendly and professional. Thanks
10/11/2022
Jane K. VERIFIED CUSTOMER
Alex was great!
10/10/2022
Mark T. VERIFIED CUSTOMER
Excellent service
Very informative
10/10/2022
Oscar S. VERIFIED CUSTOMER
I made an service appointment on my day off because my AC was blowing warm air, the issue was resolved. I was not satisfied with the time it took for my car to be returned back to me. I made an appointment at 7am so I could get my car sooner then later. By the time I picked my car it was almost 5pm. That is almost a 10 hour day. To be honest, I think my car was just sitting until the very end. I only say that because I doubt my car was getting service for 10 hours. That was frustrating. There could of also been better communication on updating me when a time frame. I had to call to get an update.
10/10/2022
Donald C. VERIFIED CUSTOMER
Rachel was very responsive
10/9/2022
Robert J. VERIFIED CUSTOMER
Rachel was a superior service advisor and got me in and out of the dealership much more quickly than I expected
10/9/2022
Anna R. VERIFIED CUSTOMER
Rachel was excellent… very knowledgeable, gave an accurate estimate and explained what was to be done.
10/9/2022
Niccolo L. VERIFIED CUSTOMER
Rachel Maseda is extremely helpful. She keeps you updated on the status of the service on the vehicle.
10/9/2022
James P. VERIFIED CUSTOMER
You should give Forest a big raise. Employees with his knowledge, great customer service and honesty is a rare thing these days. His friendly attitude made my first time experience with your repairs shop an enjoyable one. Made me won’t to buy a car from Toyota or Santa Barbara just so I can enjoy the repair shops great customer service. I also had a great experience with the two employees who finalized my bill and brought my vehicle out from the back. Job well done!
Thanks, Jim Petanovich.
10/9/2022
Heather A. VERIFIED CUSTOMER
Pablo was great, friendly and knowledgeable.
10/9/2022
Kay Ann. VERIFIED CUSTOMER
Thanks for the service. Are there extended warranties available?