He was excellent. I'd like to have Pablo talk to me sometime about catalytic converter shields for my car. Please ask him to call me about one for a 2013 Prius. Thanks: ****-****-xxxx
12/5/2022
Jeremy F. VERIFIED CUSTOMER
I dropped of my vehicle at 9:15 being assured that service wouldn’t take more than 4 hours. At 2:30pm, I still haven’t heard so I called and was told the tech was working it now and that it would be available in 45min-1hr. I insisted over the phone saying that I really needed my car back by 3:30pm at the very latest as I needed to pick up my daughter at school. The person told me I would get a call back. Never had. After an hour, still no news, so I head over to Toyota. The car was far from being ready. The answer was we « were short staffed ». It was a total stress to see how I could be in time for my daughter. I had to take an Uber to go get her. And my car still isn’t fixed I need to bring it back next week.
Stuff happens and I get that, but the communication was really poor.
Kudos to employee Andrea though. She did what she could but she showed professionalism and empathy. She didn’t drop the ball and even deliver my vehicle at home. She’s exceptional.
12/4/2022
Zoila P. VERIFIED CUSTOMER
Very good
12/3/2022
Maryann L. VERIFIED CUSTOMER
Rachel Maseda and Tim Landis are absolute rock stars at what they do. I felt cared for and received excellent service.
It would be extremely helpful if you brought back the shuttle service!
12/2/2022
Classic Collision. VERIFIED CUSTOMER
Rachel is the best !!! 10 out of 10
12/2/2022
Lindsay J. VERIFIED CUSTOMER
Tod is always the best! Thanks for everything!
12/2/2022
Tony C. VERIFIED CUSTOMER
Y’all rock
12/2/2022
Daniel R. VERIFIED CUSTOMER
Robert was “on it” 100%. Very personable and professional! Good job!
12/1/2022
Amy H. VERIFIED CUSTOMER
The service from those who sign me out is so friendly & punctual. I’m so grateful for such a pleasant experience. I greatly appreciate the Uber voucher s& ease of getting to/from the dealership. Thank you.
12/1/2022
Katherine P. VERIFIED CUSTOMER
robert was incredible ly helpful and understanding about my
time constraint and assured me and made me feel confident in servicing my car today in enough time for me to get to work :)
12/1/2022
Clemente W. VERIFIED CUSTOMER
Tod Severson" Said he would look in to the problem and did and took care of it.
12/1/2022
Phillip D. VERIFIED CUSTOMER
He was very professional and quite attentive. Thanks
12/1/2022
Heather C. VERIFIED CUSTOMER
Andrea was a pleasure to work with
12/1/2022
Michael K. VERIFIED CUSTOMER
The new tires for our Toyota Sienna (2013) give our family added reliability and safety (great traction) while on local roads and family vacations! Thanks again for your professional help and installation with our favorite family van. Thanks Pablo Vences! Keep up the great work! The Mike & LIsa Kliewer Family, Carpinteria, CA!
12/1/2022
Teri T. VERIFIED CUSTOMER
There was no communication between my service person and me during my 2 hour visit.
11/30/2022
Shane W. VERIFIED CUSTOMER
Great experience
11/29/2022
Alan C. VERIFIED CUSTOMER
Excellent service.
Vehicle was ready when I was told
Or sooner. Over all very Happy
11/29/2022
Rosaleen L. VERIFIED CUSTOMER
I appreciated the professionalism of the staff.
11/29/2022
John L. VERIFIED CUSTOMER
Very good experience
11/29/2022
Richard S. VERIFIED CUSTOMER
Wish you would re-institute your customer home pickup and delivery service for your local service customers as soon as possible. It is currently being missed .