Toyota of Santa Barbara Auto Repair Service

Rachel was great to work with!

Rachael made my experience go very well. She made sure the problem was covered under warranty and arranged for a rental which helped me out. Thank u Rachael

Rachel is on top of the situation with my car and I am happy with the resolution as well.

Fantastic help. Thanks!

The service was great and good atención.

Gabe was very professional, he kept me in formed of status. Well done.

Horrible service. Feel free to call if you need more information. ****-****-xxxx

I took my Toyota rav4 for service, had a 930 am appointment. Got there before 930am. Who ever helped me never seem to registered my car had gotten there on time. I got a text message at 12 saying I missed my appointment. I called Toyota of Santa Barbara to check what was the message about. They checked that my car was indeed in service. I called back around 3 pm to check the status of the service. Kept getting hung up on. I left a voice message but I never received a call back. Decided to go to Toyota and see was was happening around 5pm. My car was never registered, since 930 am drop off and 12 pm call from me. They ended up doing the service when I showed up but I still had to wait 30 mins at the dealership. Toyota of Santa Barbara have been really good about the car service in the past, but this time they slipped.

I brought my car in for the 10k mileage service on 9/20/2023. Since then, I have received a text message, a phone call, and an email stating that I missed my appointment. During the phone call, I was told that a note would be added to my account to correct the information but then I received a more recent email stating my service history shows that I’m overdue for my latest service. I’m not sure what went wrong at my appointment but I would like my service history to be corrected so I don’t have future issues with my vehicle’s warranty. Thank you.

It was frustrating that the service time kept needing to be extended. I realize there were circumstances that were our of anyone's control as the part was not arriving as anticipated. But not having my car available to use was a big inconvenience for me.

Good job

Excellent work.

Jenny was helpful in explaining what is covered in the routine checks for this 1st 12 mon of ownership. She had the job done in 30 minutes and brought the papers to me to sign.

I was told my car would be ready at 9am after dropping it off at 7am. Although I received a text with the contract I was never phoned, emailed or texted about my car. I phoned a few times and after no response found a ride to pick up my car around 2:30 pm hoping it was ready. It was ready. Robert said my chart said texting was not approved or some such thing. Obviously not true since I’d already received a text from him with my contract. I understand it might be a busy day but when I arrived it looked quiet. I had a busy work day with clients and this was disruptive.

11/10 Give him a raise

Pablo was nice enough. However my service experience at Toyota Service center was dreadful. I started the appointment off explaining that I had an hour and a half window before needing to pick up my kids from school for their different activities. Pablo explained this may not work as the vehicle may need to stay overnight. Prior to leaving I requested that my tire was filled with air as the tire pressure (and reason for the appointment) was dangerously low. Pablo stated that while filling the pressure they saw a nail in the tire and it would be a quick patch fix. Pablo quoted me one hour knowing what I had planned. I decided to wait with my 3 year old daughter at the center. Long story short, 4 hours later I was returned my vehicle. I missed school pick up and they were unable to attend their planned activities. This was extremely frustrating as I had explained the situation prior with what I thought was understanding. From previous experience elsewhere, a tire patch is a 20-30 minute service. Additionally, I was charged for the tire repair despite having Toyota Tire and Wheel Protection. On the Toyota website it states “ We'll repair or replace your tire if it's damaged by eligible road hazards such as nails.” This was not done in my circumstance as I was misled on multiple fronts. This experience unfortunately reaffirms my previous experiences with Toyota of Santa Barbara. After multiple disrespectful interactions with the sales team at Toyota of Santa Barbara, I decided to purchase my vehicle from Toyota of Santa Maria despite the inconvenience as I live here in Santa Barbara. After this experience, I’m saddened to think that I may need to travel to Santa Maria for my service needs as well.

Yes, y’all were great, thanks much for the good work.

Thanks for squeezing me in????

Please don’t send me a survey. I am completely satisfied with the service I get it Toyota and no one else has taken care of my car except you since the day I purchased it in 2016 so I really would preferred not to get so many text and emails and I don’t respond to my emails because I don’t look at them Unless somebody tells me they’re going to send me something I need to look at and they have to call first , so time is valuable and you don’t need my survey because it’s excellent. Robett

Going back Out of stock part