Alex is excellent to work with - friendly, efficient, detailed and clear in his explanations. And he always remembers me, which is a nice personal touch.
Thank you!
10/3/2023
Melva H. VERIFIED CUSTOMER
Rachel is great!
10/3/2023
Santos E. VERIFIED CUSTOMER
I am satisfied with Rachel Maseda who provided excellent information on the health of my vehicle. She is an asset to the SB Toyota organization. However, I am not sure I truly like your new software program where it sends the mechanics diagnosis as well as your
invoice. I prepaid for a 60K maintenance service for my vehicle when I purchased my vehicle. I did not see this information on the software text information I received. It said I owed $115.00. Umm! Rachel said I was good to go. What would have happened if I paid the $115? Would you not have accepted my payment? Many of your Senior customers also would not be able to navigate your text software. How do you work around this issue?
Also, I was not pleased with the maintenance tag that was adhered to my windshield that was written in a sharpie stating 50K-0-20.Do you no longer use your computerized stickers that tell you the mileage or date to have your vehicle serviced? Thanks, Santos
10/2/2023
Vito S. VERIFIED CUSTOMER
Great service by the Toyota team! This is why we trust our vehicles to be cared for by the amazing team at Santa Barbara Toyota! Keep up the great work.
10/1/2023
Alfonso C. VERIFIED CUSTOMER
Great job with communicating.
10/1/2023
Hilary A. VERIFIED CUSTOMER
Very professiomal
10/1/2023
Andrew S. VERIFIED CUSTOMER
Outstanding service!! Thank you!!!
10/1/2023
Marnie B. VERIFIED CUSTOMER
Alex Chen provides outstanding customer service!
10/1/2023
Ann L. VERIFIED CUSTOMER
Good and clear answer from Alex. I will return and will request assistance from Alex.
10/1/2023
Alexandra M. VERIFIED CUSTOMER
Thanks Matthew and the whole team!
10/1/2023
Rosemary P. VERIFIED CUSTOMER
Alex does a very good job and he is extremely helpful, professional, polite and honest. This is greatly appreciated and we will keep coming back for service, and to purchase another car in the future.
10/1/2023
Dimas D. VERIFIED CUSTOMER
MUY BUENA ASISTENCIA MUY BUENA PERSONA EXCELENTE SERBICIO JENTE COMO EL OCUPAMOS MUY AMABLE I EN EL IDIOMAS ESPAÑOL ????
9/30/2023
Matt R. VERIFIED CUSTOMER
Jenny was very busy with customers and did a great job handling multiple things at once. Calm and cool ????
9/30/2023
Harry H. VERIFIED CUSTOMER
Rachel is excellent at her job and her customer service is greatly appreciated.
9/30/2023
Victor H. VERIFIED CUSTOMER
????????????????????
9/29/2023
Kevin R. VERIFIED CUSTOMER
My car sat for an hour before they looked at it. One day was only open for service guys working basically it was a **** show. Not happy, totally unhappy with the service and everything on Thursday yesterday.