It was so good to “be back home”
It was great seeing and dealing with Rachael again. She is bar none
Everyone was so nice and we didn’t just feel like a customer.
4/1/2026
James F. VERIFIED CUSTOMER
Tod. Very helpful.
4/1/2026
Tod S. VERIFIED CUSTOMER
Outstanding service
4/1/2026
Patricia V. VERIFIED CUSTOMER
****-****-xxxx if you want to talk to me to get my feedback -
I am totally disgusted with Toyota of Santa Barbara and will be completely hard pressed to ever go back after 20+ years.
4/1/2026
Fernando D. VERIFIED CUSTOMER
Good thanks
3/31/2026
Benito M. VERIFIED CUSTOMER
Everyone was very kind, competent and professional! We were given constant updates on the car repair progress. Benny,Noah,and Richard gave us exceptional care as well as all the staff.Thank you!
3/30/2026
Tod S. VERIFIED CUSTOMER
Outstanding service
3/30/2026
Nicholas P. VERIFIED CUSTOMER
Service was friendly and fabulous. Price gauging and service done on vehicle that I did not ask or give OK. Was not given an estimate and waited four hours when told it would be 1hr. Very friendly and helpful staff otherwise
3/29/2026
Ismael R. VERIFIED CUSTOMER
Thanks for fixing my problem, which American tire caused ! Was nice and stress free! To get my car back to normal! Rachel did outstanding job hearing my problem, I had with car and communicating to the technician which fixed it! Meant a lot to me !!!!
3/29/2026
Tim L. VERIFIED CUSTOMER
The amazing service I have received from SB Toyota, and Todd is fabulous. I do however want to let you know that you need to completely change your customer service waiting lounge.
It is unpleasant and just nasty. Today it was not large enough, dirty, stuffy and not representative of the great Toyota experience.
I really appreciate the quality of the employee's but believe you can do much better.
Maybe survey the customer's who wait for their car's. I am available to meet with you and show you how to fix your lounge.
Sincerely Tim L
3/28/2026
Edward C. VERIFIED CUSTOMER
Tod was great and I know the car is always wonderfully taken care of.
3/28/2026
Victoria D. VERIFIED CUSTOMER
Rachel is very attentive and knowledgeable !!
She made my visit there very pleasant and reassuring!!
Thank you!
3/28/2026
Dustin W. VERIFIED CUSTOMER
Tod was so nice and helpful. He made the experience easy and convenient. Communicated needs, pricing and timing. Thanks, Tod!
3/28/2026
Heather C. VERIFIED CUSTOMER
I had driven an hour to the dealership on a tire that had been repaired with the temporary repair kit. They were unable to fix the tire, but didn’t advise me of that until 5 pm when it was too late to get my tire fixed some place else. I had to drive another hour home on the temporary fix. I would have appreciated info sooner.
3/28/2026
Cody F. VERIFIED CUSTOMER
Amazing as usual! Friendly as always.
3/28/2026
Jack L. VERIFIED CUSTOMER
George should get a raised for his hard work. He’s a great people person and does things with efficiently and patience. Top notch guy.
3/28/2026
Nolan M. VERIFIED CUSTOMER
Sent me out with bubble in my tire that could blow at anytime and charged me for a tirerotation eventhough i had to replace the tire. He should have put on spare and not charged me for rotation
3/28/2026
Shirley M. VERIFIED CUSTOMER
I always like working with Rachel. She is a true professional and provides excellent customer service!
3/28/2026
Andrew N. VERIFIED CUSTOMER
Toyota of Santa Barbara has left me unimpressed again. Not sure why you even offer scheduled appointments when consistently you don’t get my car back to me till 4+ hours after the scheduled appointment. I’m not a mechanic but I know an oil change and tire rotation doesn’t take that long. I scheduled a 8:45 drop off, was told I’d hear back from them around 12ish and didn’t get a ready text till 3pm.
3/27/2026
Elena J. VERIFIED CUSTOMER
Tod is exceptional. I have been bringing my Toyota here for servicing for the last 3 years and Tod has been my service advisor. I had one other service advisor here at Santa Barbara Toyota which, made appreciate the service I received from Tod even more. He makes it a pleasure for me in being a returning customer.