Toyota of Santa Barbara Auto Repair Service

Thanks to Gamma and Rachel for all their help. Always so professional and helpful.

Daniel was pretty slow to assist me and inconsiderate. I made a note in my phone to request another rep next time. I never got a text that my car was ready until after I picked it up. I dropped it off for an oil change, earlier than my appointment and the car was there for 4 hours. When I came to get my car Daniel said it was ready and then told me to sit and he would be a couple minutes preparing my paperwork. He then got on a lengthy phone call about another car. Then another women walked up in a revealing outfit and her got all her paperwork ready and signed and gave her the keys. All while I was sitting on the bench next to his cube. It was 25 min before I was brought my car. I was late to an appointment. He seemed completely unaware of his behavior and my needs. I had a similar experience when I dropped the car off for the appointment. I younger man w dark hair and earrings checked me in. I told him my daughter and I were bringing the car early because we had to catch the bus to take her to a doctors appointment. He was very slow to check us in. Moving in slow motion. Unbothered and almost seemed like he was checking us in intentionally slowly. Pretty obnoxious to be honest. He had the same slow, “I don’t give a ****” attitude the last time we came too. We made the bus by literally one minute. I’m a single parent and it’s extremely tricky to find even a few hours when I don’t need my car for work or to shuttle my daughter around. I have a nice car that I love and want to take good care of it and trust the mechanics at your dealership, but felt disrespected and disregarded during my last visit.

Good job.

Excellent service.

George was exemplary. Very personable and just fantastic. You have a really great employee. Got the car done even sooner than I would have imagined.

What is the purpose of having an appointment time when it takes so long even get checked in? This happens every time. I guess I should add an extra hour to my check-in time to plan for how long I will be there?

Alejandro es un excelente explicándome todo lo del trabajo que se me hizo en mi Toyota y muy amable

Hes awesome!

Good job.

Great, efficient and friendly service.

Rick took time with me and answered my questions about what was needed and was done for my car during the appointment. He followed through with locating my car fob. I’d suggest changing your policy and not leave the car fob or keys in an unattended car when service is completed.

John Dulay was an absolute pleasure to work with. He was kind, personable, and walked me through the details and my options in a way that put me at ease. Thanks, John!

Alejandro was assisted by a courteous prep crew - thanks to all!

I was very happy with the attention Tod Severson give me helping with all the process thanks tom.

Best service appt I’ve had at Toyota dealer over the years. Well done

Daniel was very professional, provided excellent customer service & answered all of my questions.

John was extremely efficient and courteous. Time was of a factor and he made sure I got my car back in time for an appointment. My only issue is the high price of service for the 25,000 maintenance.

Todd was incredibly helpful and made sure I was happy with the service and work before I drove away. Really enjoyed his help yesterday!

I am always happy to work with Tod!

George was great - super communication, did a thorough, professional job, and such a nice guy.Thank you.