It's so nice to be offered suggestions but not pressured into anything. Wait time was short and staff we're friendly professional.
4/8/2026
Amber N. VERIFIED CUSTOMER
Rick was fantastic, and he is always helpful. I very much appreciate his customer service and expertise. Thanks!
4/8/2026
Daniel P. VERIFIED CUSTOMER
Tod was very respectful and professional. I had a really busy day so he let me bring my vehicle in early as well as made arrangements for me to pick up the vehicle even after the service department closed. Thank you Tod and Toyota!
4/8/2026
Eric O. VERIFIED CUSTOMER
George did a great job.
Santa Barbara Toyota is officially our new home to take care of both my tundra and Sarah Sequoia. Thanks for the clear communication and execution getting both of these cars back on the road.
4/8/2026
Susan A. VERIFIED CUSTOMER
Excellent service for the past 30 years!
4/8/2026
Zachary D. VERIFIED CUSTOMER
Long wait time for an oil change and unreasonable uber credit for a round trip ride home. I ended up having to pay out of pocket for an uber ride back to the dealership. I asked for an additional credit so I can pick up my vehicle and I was told no by Tod. It’s Toyota of Santa Barbara so please give an uber credit that reflects your area. Or it could be called Toyota of Goleta and would make more sense as to why you only offer enough credit to be shuttled within Goleta. Bring back the shuttle
4/7/2026
Lance L. VERIFIED CUSTOMER
Didn’t get a breakdown of work done,
Almost late to work because of lack of urgency/communication
Now I’m smelling an odor in my cab that doesn’t seem right.
Not too thrilled on today’s service
4/7/2026
Brennan K. VERIFIED CUSTOMER
On time and very professional
4/7/2026
Angela K. VERIFIED CUSTOMER
Rachel was an amazing awesome rep explaining the service and listening toy part respectfully and patiently. All staff were exemplary. Thank you so much!
4/7/2026
Michael G. VERIFIED CUSTOMER
Tod managed my appointment like a pro — knowlegeable, efficient, and friendly. It’s an example why I return year after year.
4/7/2026
Helen D. VERIFIED CUSTOMER
Rachel was is a very nice person and did a good job.
I brought my 2018 Corolla in at 8:30. Wasn’t ready until 2:30. The only service was the garage found a bolt in the front driver’s side tire. I wondered why they didn’t take the bolt out and repair the tire? There was no diagnostic test done. The length of time for this kind of result is unreasonable. I was also told I needed all new tires. I declined because I could get a better deal. In turned out I didn’t need new tires at this time. I went elsewhere and they pulled out the bolt, repaired the tire and d didn’t charge a penny. Maybe your employees need better salary.
4/7/2026
Monica R. VERIFIED CUSTOMER
Tod is very helpful and kind. He takes the time to explain the nitty-gritty details, which I appreciate a lot. Overall great service and a great experience every time I work with him.
4/7/2026
Simran S. VERIFIED CUSTOMER
Rachel was awesome! Great at communication, efficient, and friendly! My experience was made better because of her
4/7/2026
Jose R. VERIFIED CUSTOMER
Excellent
4/6/2026
Marc F. VERIFIED CUSTOMER
Alejandro was a PRO! He remembered me and followed through on everything he said was going to happen. I look forward to my next service
4/6/2026
Joe H. VERIFIED CUSTOMER
While i understand that this is not Tod’s fault, he appeared dismissive of the issue with the window even after i showed him the video of the window not working. This was especially frustrating since the issue didn’t exist until your service department fixed the problem with the door that the person serving me said happens in the factory. I wouldn't expect you or anyone would be pleased with purchasing a brand new vehicle and experiencing these types of issues. Overall, the service i have received has been second rate since the time i purchased the vehicle. I am concerned that the issue will continue to happen, at which point i guess i will have to lawyer up!
4/6/2026
Eric J. VERIFIED CUSTOMER
Daniel gave me an accurate prediction of the time required for the work. He also gave me an accurate estimate for the cost.