Tod has been my service rep for a decade, he’s a great asset to your team and always makes my experience enjoyable. He’s honest about what I need done and answers my detailed questions well.
5/20/2026
Owen P. VERIFIED CUSTOMER
Friendly service and car was ready before estimated time.
5/20/2026
Jeffrey M. VERIFIED CUSTOMER
Rachel is always very helpful.
5/20/2026
Alea D. VERIFIED CUSTOMER
Everyone was very nice and friendly, and explained the process to me well. My service was also faster than I expected. Will come again! Many thanks!
5/20/2026
Margaret G. VERIFIED CUSTOMER
My vehicle was not completed by the promised time and I called multiple times to check. Each time I was not given a clear answer on when it would be completed. I finally went over to see what was happening and it was sitting in the parking lot completed. I didn’t get the text that it was ready until after I had picked it up.
5/19/2026
Paul B. VERIFIED CUSTOMER
The only issue is that I was told the service would take an hour and a half and it took nearly two and a half. There was a delay between the service being done and the car being made available while I waited.
5/19/2026
Ryan N. VERIFIED CUSTOMER
Alejandro was really helpful and explained everything I needed on my car im definitely going back to him if I have any issues or if I need something for my car !
5/18/2026
Randee H. VERIFIED CUSTOMER
I have been avoiding bringing my car to dealerships for quite a while due to bad experiences with the local Chevrolet dealership but Alejandro was extremely personable and very responsive with the status of my car and making sure I had everything I needed even asking if I needed a drop off back to work which was very appreciated. I truly hope Alejandro’s great personality and work ethic is appreciated at this business people like him keep customers coming back, I will be recommending all my family and friends to look into getting their cars done through Alejandro.
5/18/2026
Michael L. VERIFIED CUSTOMER
Incredibly fast and efficient today. Doesn't get any better.
5/17/2026
Barbara R. VERIFIED CUSTOMER
Rachel did a great job. Good advice and very trustworthy
5/17/2026
Wes H. VERIFIED CUSTOMER
Rick was friendly and efficient!
5/16/2026
Florence B. VERIFIED CUSTOMER
Mike was great- service was very quick.
5/16/2026
Stacye C. VERIFIED CUSTOMER
George was very pleasant to work with.
My car was finished right about the time he said it would be.
5/16/2026
Anne G. VERIFIED CUSTOMER
Rick was extremely helpful when I came in at the end of the day when my car battery died. The Uber assistance was very appreciated.
My vehicle was ready early the next day.
5/16/2026
Scott C. VERIFIED CUSTOMER
Michael was extremely nice and extremely professional
5/15/2026
Alfredo G. VERIFIED CUSTOMER
I had an appointment today 5/14/26 at 9 am, I arrived at 8:50 and my Sienna was soon checked in. The supervisor, Jon, checked me in and let me know it would be 2 hours. I waited for my car onsite. I then see at 10:45 am that my car is pulled up front ready to go. I don’t know how long it was there before I saw it. I walk over to ask about my car and someone says that Jon will help me out. He was talking to another customer about their car while I’m about 15 feet away. That goes on for 15 more minutes. Then another gentleman comes to ask about his car and Jon attends him. I don’t get a response from Jon until 11:25 am. Then when he does give me the paperwork to sign, he doesn’t explain what was done with my car or when I should be back. I had to ask. I don’t like having my time wasted. I’m going to have to schedule maintenance elsewhere in the future.
5/15/2026
Debra D. VERIFIED CUSTOMER
Thank you. Id be happy to take a survey.
5/14/2026
Jon J. VERIFIED CUSTOMER
She was very efficient got the 45000 mile service in no time and had me on my way great job
5/14/2026
Lorenz B. VERIFIED CUSTOMER
Aiendro was good, the other guy was not. It took far too long, but better than Santa Maria. I am not happy
5/14/2026
Ana Cristina. VERIFIED CUSTOMER
Communication has always been an issue at the Santa Barbara location. I had to speak to 3 different people in order for the service advisor to realize my vehicle has a maintenance package that I paid for. She was trying to charge my husband over $300 for the service and when I called her out on it she blamed my husband saying he misunderstood and said she didn’t say that. Funny thing after I spoke to her and the other 3 people she said it was her coworkers fault because he called out sick so that’s why there was a confusion. This type of issue has happened a few too many times and I really wish the Toyota Service center worked on better communication. I really don’t want to take my other vehicle there especially if this issue might happen again.