Got the car back with damaged parts didn’t ask about replacing back wiper that rubber is off but was happy that they are gonna take care of issues
6/11/2022
Joseph B. VERIFIED CUSTOMER
I love Kim she’s your best service advisor
6/11/2022
Charles S. VERIFIED CUSTOMER
Kim is amazing. She explained what the car needs. Had to order parts. She will set up an appointment when the part comes in.
6/11/2022
Laura R. VERIFIED CUSTOMER
Thank you!!
6/11/2022
Natacha A. VERIFIED CUSTOMER
La Manager Silviano me dio un trato y atención excelente salí muy complacida del Dealer. Gracias.
6/10/2022
Guy J. VERIFIED CUSTOMER
Tim is the best and we always ask for him.
6/10/2022
Sally W. VERIFIED CUSTOMER
Kim always does a great job in serving her customers.
6/10/2022
Rosamond J. VERIFIED CUSTOMER
My service advisor (apologies that I've forgotten her name at this moment) was outstanding. She was thorough, engaging, and extremely trustworthy. I plan to ask for her or Tyler specifically the next time I visit. Tyler is also very helpful and thorough, and I appreciated the details he provided to her in his absence to ensure my visit the other day went flawlessly.
6/10/2022
Sequita K. VERIFIED CUSTOMER
Hats off to Ms.Ally Booth for reaching out.
6/10/2022
Anthony P. VERIFIED CUSTOMER
Thank you for a job well done as well as the professionalism. Aaron was awesome.
6/9/2022
Joan C. VERIFIED CUSTOMER
Maintenance done on time, didn’t edit very long. Polite.
6/9/2022
Rodney F. VERIFIED CUSTOMER
Sylvia makes the best of bad situations, and stays so positive that customers respond positively. The dealership was slammed yesterday, and usually waiting stresses me, but Sylvia was so outgoing and kind, I didn’t get upset. Bev Smith will be lucky to keep her- she’s too perfect for hospitality industry! Rodney F
6/9/2022
William S. VERIFIED CUSTOMER
The service took 2 1/2 hours when I was told 1 hour was needed. If I new it would take that long I would have my wife take a second car so we could do other activities rather than sit and wait. My wife eventually took an Uber home rather than continue to wait.
6/9/2022
Franklyn B. VERIFIED CUSTOMER
Kim was awesome!!!
Loved dealing with her…
6/9/2022
Don B. VERIFIED CUSTOMER
Scot was awesome. Friendly, efficient. We were very pleased.
6/9/2022
Georges G. VERIFIED CUSTOMER
Tim is very courteous, he answers effectively to my numerous questions.
6/9/2022
William W. VERIFIED CUSTOMER
Glove box was not installed properly. Never should have checked my cabin filter since it was just replaced 5,000 miles ago or last service. Grease all over passenger seat.
6/9/2022
Bradley W. VERIFIED CUSTOMER
I came to Bev Smith years ago because I didn’t get good service from another Toyota dealer. I don’t want to embarrass them and won’t use their name but it rhymes with Toyota of Bero Veach. My service advisor at Bev Smith has always been Mike Matos. Evidently, he screwed up and was forced to descend into management. Not sure why. I thought he was great and deserved to work with customers. Anyway, I was apprehensive about working with Tyler. Figured he was a new guy. Turns out he’s a Tundra driver himself! Dude! Keep doing what you do, guys!