Service was good, but the operators are not. Last Wednesday I called about 10a to check on you being open on Thursday (right after the storm) the operator stated we don’t know but if we close we will call everyone involved. Guess what I got no call about anything, I drove over to Kia on Thursday morning at 7a for my appointment. On Friday an operator call my home and said it looks like you missed your appointment on Thursday would you like to reschedule. Do I was there at 7a Tuesday. Need more training, and with things like that doesn’t make me want to buy a new car from someone that doesn’t have it together. I remain Phil Replogle
11/16/2022
Megan Mccormick. VERIFIED CUSTOMER
Seth was very professional and helpful with everything that me and my wife needed at our service appointment. The guy that stands at the podium was very rude didn't catch his name but I wish I would have very nasty man
11/16/2022
Annette G. VERIFIED CUSTOMER
I will give the same exceptional experience to them.
We appreciate the courteous & professional mannerism from Lance & the other staff members.
Thank you very much.
11/16/2022
Tamara F. VERIFIED CUSTOMER
The works was excellent with service.
11/16/2022
Anand S. VERIFIED CUSTOMER
The advisor is very good, however the problem was not resolved
Excellent service
11/16/2022
Krystle H. VERIFIED CUSTOMER
Seth was great in keeping me informed but the service wait time which I know is not Seth's fault was ridiculous. Having to spend hours apon hours at the garage to get simple service done is uncalled for.
11/15/2022
Christina S. VERIFIED CUSTOMER
My service attendant was great but the service department needs more training.. when I got my car home my husband noticed there was damage done to the rims. They didn’t use the plastic insulator and chipped and scraped the finish off around and in the lug nut area on all four rims. The service technician also left oil all over the wind shield cover by the oil pan and filter area. My husband took a rag to wipe off what he could. Why didn’t the technician clean up after himself? As I drove the car all I could smell was oil burning. The GM called me after complaining to the service manager and said he would have his guy come and fix it.. but these are powder coated and chemically cured.. I want new rims instead… the worst part of this is I just made my 8th payment .. my new car. I always bring my car to the dealership for service.. now I’m not so sure I can do that anymore. This was my 5th car bought at this location.. im discouraged.
11/15/2022
Maria G. VERIFIED CUSTOMER
Excellent
11/15/2022
Carolyn C. VERIFIED CUSTOMER
Bobbie Jo was superb!She kept me informed on the status of my vehicle!Ialways refer everyone I know who's looking for a car to Bev Smith Thanks for great service ????
11/15/2022
Jordan S. VERIFIED CUSTOMER
Lance was great.
11/15/2022
Colleen K. VERIFIED CUSTOMER
I waited a little over 2 hours and it was too long to sit there.
11/15/2022
Jacqueline C. VERIFIED CUSTOMER
Lance was great ???? and my car was ready in a timely manner
11/13/2022
Baldermar G. VERIFIED CUSTOMER
He did an amazing job making sure i was completely made aware and satisfied with the job preformed
11/13/2022
Mary R. VERIFIED CUSTOMER
I was very happy that my concerns were addressed with respect.
11/13/2022
Annetta J. VERIFIED CUSTOMER
I had to return because of the oil change not being fully completed!
11/12/2022
Suenetta F. VERIFIED CUSTOMER
My sales team was awesome
11/12/2022
Melanie L. VERIFIED CUSTOMER
I had a scheduled appt for an oil change and routine maintenance plan check. Although check-in was smooth, we ended up waiting for over 3 1/2 hours without being updated by our technician unless I reached out directly, and then I was told over 90 minutes after check-in that the car hadn’t even been started yet. I am also concerned that upselling a general service is becoming the normal practice, since it seemed everyone was suddenly in need of alignments today just like everyone was suddenly in need of batteries on a previous visit. It makes it hard to trust what is truly needed. In general, I’ve been increasingly frustrated with the communication provided by the service department. When I did speak up, Seth was polite and seemed understanding, but more transparency and follow-up throughout the hours I spent there today would’ve been appreciated.
11/12/2022
Cassidy L. VERIFIED CUSTOMER
Lance is horrible at communicating. He made me drive up there 30 mins out of my way, before hurricane at 115 he called me and said the car is ready and I can come grab it. I get dropped off at 215 to find nobody there in the whole dealership. Turns out they closed at 2. Did Lance say anything on the phone? Nope. Did he say anything when he called me and left a voicemail that the storm is coming and they may have abbreviated hours today and that the car is not ready yet but if it does get done he would let me know to make it before 2? Nope. Was Lance man enough to call me the next day and let me know he made a mistake?Nope. Did anyone call me the next day even if it was just to tell me the car is ready? They could have even acted like they knew nothing about it. Nope, no call. Horrible experience so far. I’m picking the car up tomorrow, I guess well see how much any one “cares”.
11/11/2022
Stephen Stolow. VERIFIED CUSTOMER
The Service Advisor Joseph was extremely helpful in the service of my vehicle.
11/11/2022
Diana Z. VERIFIED CUSTOMER
Aaron is awesome, really appreciate his assistance