I brought my car in and was told I needed certain parts that were on back order and the whole process would take about 2-3 weeks. However, that was not the case. Either the technician or advisor forgot to put in the order for the parts which is now completely elongating the process. They just now ordered the parts and I have to wait a few more weeks for them to get them in and then put them into the car. I am highly disappointed with this service.
6/26/2021
Michele T. VERIFIED CUSTOMER
Michael Connelly is the best! He always provides great customer service!
6/26/2021
Lanette B. VERIFIED CUSTOMER
Great service!
6/25/2021
Lorraine R. VERIFIED CUSTOMER
It took a little longer then I thought, it because they found additional problems, I am glad they brought it to my attention. Thank you for doing such a gold job IKEA servicemen And Mike.
6/25/2021
Dennis S. VERIFIED CUSTOMER
She was friendly , yet professional and efficient
6/25/2021
Ronna L. VERIFIED CUSTOMER
Valerie was thorough and professional.
Well done Valerie
Rinna Lavadure
6/24/2021
Karla Y. VERIFIED CUSTOMER
Great service
6/24/2021
Sandy W. VERIFIED CUSTOMER
Mike is always such a nice guy. He explains things and acts with urgency
6/24/2021
Stefani A. VERIFIED CUSTOMER
My service representative took a long time to reach out with updates of what was going on with my car, if she even did. I would need to call myself to figure out what was happening with my car and would leave multiple messages before I heard back. I was not satisfied with my overall service at Kia and in the future will buy a different brand of car because of it.
6/24/2021
Hugo A. VERIFIED CUSTOMER
Everything great professional person
6/24/2021
Ricky T. VERIFIED CUSTOMER
100% satisfied with your service Karen. I am definitely returning to this dealership for my next routine maintenance service. Amazing work great job.
6/24/2021
Randy L. VERIFIED CUSTOMER
Everyone at Covina Kia is fantastic your service is impeccable. I only use your service on my Kia.
6/23/2021
Don M. VERIFIED CUSTOMER
Karen treated me with compassion and great respect from the first conversation. Kia Pomona had 2 chances to fix my vehicle and failed both times. Considering we have bought 6 cars from them the past 10 years I expected better quality and service.
Karen has earned my business and respect.
Thanks
6/23/2021
Dario C. VERIFIED CUSTOMER
I was very satisfied with Mike Connelly and the service manager Mike **** Covina Valley Kia has always treated me well beyond great do you have the owner West **** be able to take time and talk to you means a lot The whole dealership very friendly thank you again from the Camacho family.
6/23/2021
Gabriel B. VERIFIED CUSTOMER
He was good at his job
6/23/2021
Alex A. VERIFIED CUSTOMER
Jonathon displayed excellent customer service and truly made me feel like a VIP customer and family member.
6/23/2021
Stefanie R. VERIFIED CUSTOMER
There were two dents on my car. I was told it wouldn’t be looked at till Monday because there’s no service manager to look at it. So now I’m just waiting on that.
6/21/2021
Patricia C. VERIFIED CUSTOMER
Your representative was pleasant and professional. My concern is that I have had my 2020 Sportage for 15 month and it only has 5860 miles on it. A week ago, the dash light for front collision started coming on and stays on every time I’m driving. It runs a safety check for lane alert, high beams, etc. The vehicle is obviously still under warranty, but I was told I would have to approve $175 diagnostic to check it out. There has been no collisions or front end damage, there’s no reason for the light being on other than a bad sensor, relay, or ??? This should fall under warranty.
6/20/2021
Jason V. VERIFIED CUSTOMER
He kept me up to date on the progress of my car as it was getting serviced. He also very friendly and courteous.