Well, schedule an appointment on on Thursday, May 17 I think and thinking when you get a recall for your car that they’re gonna have a part when you schedule these appointments. Unfortunately time is precious. I would think you guys would know that and when I got there, he said sorry ma’am you have to come back because we have to order the part so that was a waste of my morning. And then to find out they say thank you for coming and visiting and for the work that we done on your car well, they didn’t do anything on my car yet. And I am still waiting for them to call me to tell me that the party is in. It’s a recall that they sent us a letter so I’m pretty sure you guys have the computer and you can look it up. Kind of upsetting that’s how my morning was. So just waiting for them to reach out to me and hopefully I can get in the morning appointment and I can work in early on my days off.
5/18/2024
Marc D. VERIFIED CUSTOMER
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5/18/2024
Mary R. VERIFIED CUSTOMER
Everyone at your location was very polite and helpful
5/18/2024
Ercilia A. VERIFIED CUSTOMER
I LOVE GEORGE!!! He is nice, very professional, Adam also!! The whole team Is great!! A few years ago I wouldn't step foot back in there due to poor management/employees!! The team now is A+ They are caring and very friendly
5/18/2024
Barbara C. VERIFIED CUSTOMER
I have never had such a pleasant time turning my car in for service!! And the service was excellent and my car has never run so good, it’s like brand new. The person that picked me up at my job was very nice and reflects good on your whole service department!! Thanks for a good experience!!
5/18/2024
Raquel G. VERIFIED CUSTOMER
Mr. Perez along with Michael explained in detail what the process was going to be from start to finish. They both exceedingly went beyond the scope of their customer service skills.
5/18/2024
Frances K. VERIFIED CUSTOMER
The service men were really helpful
5/17/2024
Vicki H. VERIFIED CUSTOMER
On 5/2/24, I made an appointment for a recall repair on my Optima for 5/15. When I arrived, Cory asked why I was there and when I said it was for the recent recall he told me they would need To order the part! I was stunned. Why wouldn’t the part have been ordered two weeks prior when I made the appointment? It was very frustrating and I am so disappointed it happened. I’ve had several other recalls taken care of at this dealership and never had this issue. Cory said he would squeeze me in on Saturday if the part arrives on Friday and I appreciate that.. I don’t work nearby and it’s difficult for me to take time off from work.
5/17/2024
Francisco A. VERIFIED CUSTOMER
Eric was helpful
5/16/2024
Samantha Y. VERIFIED CUSTOMER
Matt was very friendly and did a great job in explaining what was wrong with my car.
5/16/2024
Maria J. VERIFIED CUSTOMER
Great, efficient service! Matt is wonderful!
5/13/2024
Maria G. VERIFIED CUSTOMER
Completely satisfied. Professional service. Car wash could use some help. Hire some kids to help out ????????
5/13/2024
Rosemary C. VERIFIED CUSTOMER
I received Great Service
All my question were answered
5/12/2024
Christine C. VERIFIED CUSTOMER
Yes, I was satisfied. The people were friendly. I was a little nervous about my brakes making a growling noise, but one of the service guys explained that it was from the power wash. After I left, the noise went away. Thank you guys for explaining everything and servicing the car.
5/12/2024
Monica C. VERIFIED CUSTOMER
Eric was friendly and helpful with recommendations for future visits.
5/12/2024
Ginger W. VERIFIED CUSTOMER
Carl was very thorough in explaining everything that was done to my vehicle and let me know he would follow up with me regarding the parts that were ordered. I appreciate his patience and going the extra mile for me.
5/12/2024
Luke M. VERIFIED CUSTOMER
Good service, thanks.
5/11/2024
Rudy M. VERIFIED CUSTOMER
Your crew is the best I have ever encountered. Very courteous and professional. No comparison to the other Kia dealership I had used in the past. Excellent service. I would like to thank all of them.
5/11/2024
Carmen E. VERIFIED CUSTOMER
Eric, courteous, polite, amazing customer service, well mannerd.
Service completed promptly. At the end I was walked to my car he opened the door wished me well ???? He is an asset to your company.