Jose was great once I got to the desk. However, I had a 7am appointment because I had to be at work at eight. But I waited in the line of cars outside for an hour and had to pay for an uber home because the shuttle was already gone and I was already late for work. I received the video of my inspection recommending replacing my cabin and air filters and then we received a message that my car was ready. I called and asked how my car could be ready since nobody asked if I wanted the filters replaced. I was told that the message I received should’ve given me the option to approve it, but it did not. Jose then had the filters replaced in my car was ready. I called to get a shuttle pick up, but after an hour, I called back and no shuttle have been sent. The shuttle finally came and picked me up and I got my car. Overall, the service was fine, but you need to revamp your procedures.
2/4/2026
Jesus S. VERIFIED CUSTOMER
Erick went above and beyond for us. He was very personable, patient with our questions, and made it a point to consistently update us every step of the way. We are very grateful for the exceptional service he provided to us. Kia Covina is blessed to have him on its team. Ty, Erick!
2/4/2026
Yenc L. VERIFIED CUSTOMER
Everything went smoothly
2/4/2026
Fernanda G. VERIFIED CUSTOMER
He was very kind and informative. The service was very quick. I am very happy with Kia of Covina.
2/4/2026
Gene L. VERIFIED CUSTOMER
I had to wait about 30min to check in even though I had an appointment, but I understand you guys are very busy right now due to the closure of another Kia dealer. It's understandable.
2/4/2026
Vanessa A. VERIFIED CUSTOMER
Excellent customer service
2/2/2026
Paul B. VERIFIED CUSTOMER
Kia and especially service representative, Michael Connolly, far exceeded my expectations that day I was out way faster than I thought with a clean car that I knew was serviced properly. Thank you, Kia, and especially thank you, Michael Connolly, you are a great rep.
2/2/2026
Claudia N. VERIFIED CUSTOMER
Amazing customer service from Michael as usual
2/1/2026
Rocio B. VERIFIED CUSTOMER
Erick fue de gran ayuda el fue muy amable y me explicó todo con mucho detalle quede complacida y muy contenta con el servicio y el trato.
2/1/2026
Gabriel B. VERIFIED CUSTOMER
All fine
2/1/2026
Muriel M. VERIFIED CUSTOMER
Excellent service.
2/1/2026
Ryan S. VERIFIED CUSTOMER
I am submitting this feedback regarding my recent service experience. My vehicle was handled by service advisor Eric Perez, who sent a written message stating my vehicle was “all serviced and ready.” I relied on that confirmation and picked up the vehicle, only to immediately discover the same GPS/navigation defect remained.
The service paperwork later showed the repair was not completed and that additional software work was still required. This contradiction between what was communicated to me and what was actually done was extremely frustrating and misleading.
Since then, I have made repeated attempts to obtain clear follow-up and management assistance, with little response. I am seeking accountability, accurate communication, and proper resolution of a warranty defect that should have been handled correctly the first time.
2/1/2026
Christopher B. VERIFIED CUSTOMER
My vehicle was damaged by the repairs and I’m bringing it back for service Monday. I’m really upset this happened.
2/1/2026
David G. VERIFIED CUSTOMER
We loved your coffee machine , great coffee
2/1/2026
Michael C. VERIFIED CUSTOMER
Thank you Aldo for your help
2/1/2026
Laura H. VERIFIED CUSTOMER
I had two coupons and I didn’t see anything on my bill where I was credited for the coupons. The person who helped me said he used the coupons, but I think I paid exactly what I was quoted when I came in. However, if I am mistaken, I would have liked to have been shown the discount on my bill proving that the coupons were used.
1/31/2026
Lee D. VERIFIED CUSTOMER
Eric was very competent and took care of all my needs. He was also very knowledgeable and explained everything that needed to be done to the car.
1/31/2026
Akshay M. VERIFIED CUSTOMER
I waited for 3 hours just to hear that the new keys are out of stock. Worst experience.
1/31/2026
Andrew H. VERIFIED CUSTOMER
Excellent, fast, and friendly team!! Made me feel confident I was in the right hands.
1/30/2026
Joann T. VERIFIED CUSTOMER
Michael always does a great job in handling my vehicle and it”s maintenance, which I greatly appreciate!!