Covina Kia Auto Repair Service

Excellent service very professional

Kept me updated frequently and always provided great customer service.

Eric was very good, but the website to check for vehicles updates could be easier to use. Like for example when it was asking if I wanted to change the air filter, it wasn’t clear on the website about it being an offer to change the air filter.

Very kind, explained everything I needed well and answered all my questions

Very curtiuos, friendly, helpful

EMILIO Q was friendly and courteous. I will start patronizing your Service Dept., for my next schedule.

Greta customer service. He explained everything well and was very polite about it. Made us feel welcomed and comfortable. Thanks!

Jose is an amazing representative whom answered all my questions and concerns a very respectful and timely manner.

paid a lot of money and my car still not fixed

It took 3 wks to arrive at "you need an engine". Really? I called several times, with no return calls. I was charged $600 for something I didn't need. No one has explained why I need an engine for what is an intermittent problem. I suggested checking fuel filter; didn't happen. I was waiting for, "we can't figure it out; you might want to check out the Ford dealership". I wouldn't come back for an oil change! Very unprofessional.

Very nice and professional! I will definitely be looking for him at my next appointment.

Always taken great care of my 2010 Kia Soul . Michael has always been a very pleasant guy and knows his job.

Very Professional and friendly service, and would like to add very patient to explain things that i may not understand

Aldo was great. All of the staff was helpful and friendly.

Aldo Gallegos and George helped me out a ton and were very efficient and professional and made me feel like a vip guest. I think these two should get raises or appreciation for their work and quickness. Made my whole vehicle maintenance and check up feel easy and quick. Shout out to those two good people.

Great service

Great

My experience at Kia Covina has been extremely disappointing. I dropped off my vehicle on February 2, 2026 due to multiple ongoing issues. I even provided screenshots documenting the problems. However, after keeping my car for nine days, the only service completed was an oil change. I was informed that I needed a new battery. Concerned, I sought a second opinion and was told that the alternator was actually draining the battery — not that the battery itself was defective. When I called back, I spoke with Michael, who stated that AAA’s diagnostic machines are faulty. I was honestly shocked by that response. I then requested that the Service Manager, Oscare, contact me directly. During the nine days my vehicle was in your possession, I left approximately six voicemails and received no return calls. The AI answering system and text system are ineffective, as I never received a response through either method. Additionally, I asked Emilio on February 6, 2026 to have the Service Manager call me. That call never came. I am now driving a vehicle that I do not feel confident in. I am genuinely concerned it may stall or fail to start. A simple test using a spare battery at the dealership could have helped confirm whether the issue was resolved, but that was never done. I have filed a complaint with corporate and am still waiting for the Service Manager to contact me. This level of communication and service is unacceptable. I am requesting immediate follow-up regarding this matter.

Good communication and information.

I loved that a video was sent with the explanation of the inspection i really appreciated that!