They were supposed to flush the transmission and they didn’t. They didn’t replace the undercover back underneath the car. I had reminded Jose and two other people that it was in the trunk. Jose said he forgot to tell them to put it back on, that I would have to bring it back. So I took it somewhere else to do the transmission and replace the undercover. They had mentioned the car needed a brake job, but I just took it somewhere else to get that done. I thought they always wash the cars when you pick them up, but our car was filthy.
3/10/2026
Wayne D. VERIFIED CUSTOMER
None
3/10/2026
Luisana Z. VERIFIED CUSTOMER
Battery cables loose. Wheel alignment was off. Still making noise I brung to attention when reversing snd the job I paid for was supposedly for that. Two pop in screws missing on frame along front tire. When picking up they told me the shocks were bad which they should have shared with me to see if I wanted repaired while my vehicle was there for 2 weeks. Light bulbs were not replaced and I was told they were. Before and after video was not provided I had to ask for the before video. Highly disappointed in kia mechanic feels like no pride in the work
3/10/2026
Isabel C. VERIFIED CUSTOMER
It was very much satisfying and a good service that you very much appreciated
3/9/2026
Irene V. VERIFIED CUSTOMER
VERY UNHAPPY with Covina KIA.
3/9/2026
Alvaro P. VERIFIED CUSTOMER
Eric was GREAT. Much appreciated his professional and helpful service. Will ask for him when I return. Thank you Eric.
3/9/2026
Moises D. VERIFIED CUSTOMER
N/A
3/9/2026
Sherri S. VERIFIED CUSTOMER
I was satisfied with service but not with 3.5% credit card fee
3/8/2026
Tanisha W. VERIFIED CUSTOMER
Emilio was very helpful and attentive to my service needs, he also provided recommendations for future services that I will need. Thank you!
3/8/2026
Judith G. VERIFIED CUSTOMER
Everyone at Covina Kia is amazing! They are always helpful and kind. I feel so comfortable coming to them to get my car serviced.Thank you so much.
3/8/2026
Stephanie V. VERIFIED CUSTOMER
The service employee Michael Connelly provided excellent service. He made sure to not only assist, but make sure any questions or concerns were answered. My vehicle was ready within a timely manner.
3/8/2026
Randy O. VERIFIED CUSTOMER
Aldo is awesome
3/8/2026
Marco L. VERIFIED CUSTOMER
Mr Aldo was very professional, and explained everything in advance to me.. thank you sir!!
3/8/2026
Everardo M. VERIFIED CUSTOMER
Mike's customer service skills are impeccable He made my experience there today very pleasant
3/8/2026
Theodore H. VERIFIED CUSTOMER
Awesome service.
3/7/2026
Louie F. VERIFIED CUSTOMER
George is the best! Super friendly and helpful. He saw me waiting for help and he took me into his office and offered me popcorn and water. I’ll be looking for him everytime I come in from now on!
3/6/2026
Deborah Z. VERIFIED CUSTOMER
Jose was the first to acknowledge me when I walked in and ready to help. He was friendly and engaged in conversation which is always a plus. I appreciated that he listened to a small concern about setting up future service appointments and he gave me a couple of options/solutions that I will definitely do for my next visit. He's an excellent addition to the staff. Thanks Jose - hope your wrist gets better!
3/6/2026
Kimberly B. VERIFIED CUSTOMER
I really appreciate Eric’s customer service and positive attitude. Unfortunately, I made the appointment on the wrong date. Eric responded with a can-do attitude and took care of us anyway. He was never irritated but offered kindness and support.
Thank you Eric!