Thank you for your text. I am writing to you to extend my immense gratitude toward Emilio Quinonez 'recent display of excellent customer service. His patience and professionalism truly stand out. As I mentioned to Emilio, this is my first visit to your dealership. I bought the car for my wife at the Alhambra Kia dealership. During a time when good customer service is often a rarity, you've reinstated my faith. It's not always that one comes across customer service as proficient and swift as Emilio provided. Please thank him for a job well done. You can be assured that I will return for many more services to come as long as there are service advisors like Emilio in the company. I look forward to your text when the parts arrive.
James H
2/12/2026
Sanjiv J. VERIFIED CUSTOMER
My vehicle was not looked at or serviced. I was told I'll be hearing from the dealership on Monday.
2/12/2026
Robert N. VERIFIED CUSTOMER
Michael always goes above and beyond. He is very knowledgeable and friendly.
2/12/2026
Blanca G. VERIFIED CUSTOMER
Great customer service. Answers all my concerns.
2/11/2026
Ao-Jan S. VERIFIED CUSTOMER
Emilio assisted us on February 6, 2025.
We received a notification from Covina Kia at 1:30 PM that our vehicle was ready for pickup. We arrived around 3:30 PM that Friday afternoon. Emilio provided us with the paperwork and told us the car would be brought out shortly.
Since my children had sports activities later that day, I drove separately in our Lexus and left shortly after saying goodbye to my husband, expecting the pickup process to be quick and smooth.
However, at 4:30 PM, I received a call from my husband saying he still had not received our KIA. This was very frustrating, especially since we had been told the car would be ready “shortly.” Waiting an additional hour was unreasonable, and there was no communication explaining the delay. My husband also mentioned that Emilio left shortly after giving us the paperwork and did not ensure that the vehicle was actually brought up.
Overall, the experience was very unpleasant. The lack of follow-through and communication resulted in unnecessary frustration and a significant waste of our time.
2/11/2026
Maria M. VERIFIED CUSTOMER
Everything was great , very professional
2/11/2026
Christina M. VERIFIED CUSTOMER
Erick Velasco was above and beyond. He has excellent customer service skills. He was extremely kind and explained everything and kept me up to date on status of my vehicle. Thank You Erick for you kindness.
2/11/2026
Ashley T. VERIFIED CUSTOMER
George was great and answered all my questions.
2/11/2026
Sharon C. VERIFIED CUSTOMER
Everything is good for me.
2/11/2026
Michelle L. VERIFIED CUSTOMER
Don't contact me
Your Kia dealership always fails me. I cant imagine how you stay in business. Customer service is horrible, repairs are disappointing and there is no leadership.
2/11/2026
Fabiola U. VERIFIED CUSTOMER
Thank you, Emilio and Eric, for helping me get my car serviced so quickly.
2/11/2026
Jeremy T. VERIFIED CUSTOMER
Great service, fast, friendly and clear about what is happening.
2/11/2026
Debra M. VERIFIED CUSTOMER
Eric was excellent
2/10/2026
Nancy R. VERIFIED CUSTOMER
Having my vehicle serviced this past weekend was easygoing from beginning to end, all of the staff is friendly and helpful. I really appreciate all the help provided by Mr. Eric Perez.
2/10/2026
Maricela R. VERIFIED CUSTOMER
The guy Aldo was very nice and helpful
2/10/2026
Lluvia P. VERIFIED CUSTOMER
At first communication wasn’t the greatest but towards the end he was attentive and his supervisor Eric as well . But he problem I went in for wasnt fixed . Me driving on the freeway my screen started glitching again . So it wasn’t fixed , but the problems comes and go . But Emilio was. On top of . N I also understand it gets busier too and things do tend to bypass our minds . So my answer was a yes and no
2/10/2026
Rosita S. VERIFIED CUSTOMER
Jose was very courteous and helpful. I wasnt prepared for additional car maintenance service. He was very informative and was able to direct me to "sunbit" and I was able to take care of the unexpected. He was very patient with this senior citizen and made me feel comfortable. "KUDOS JOSE"
2/10/2026
Pamalatina P. VERIFIED CUSTOMER
U had my vehicle 8 days. With 1 update. No one ever called me back or texted me back. Could not get pass the automated answering service. The text to the warranty dept never answered me. Just a total lack of communication and customer service. Only when I talked to Adam, was help finally given. What a horrible way to treat your customer.