The service department help was great. I appreciated their help.
Unsatisfied: I need to take the vehicle back because a warning light is still on. Also a low tire pressure light is on (tire pressures are at 35). They may be related.
1/30/2026
Crystal G. VERIFIED CUSTOMER
Emilio Quinonez customer service is on point.
1/30/2026
Kristina A. VERIFIED CUSTOMER
Very frustrating experience. Car was gone for 40 days. Getting a loaner was a nightmare and communication was less than ideal, several times responses well over next business day. That's leaving out the first part where Alberto apparently didn't follow procedure and didn't submit paperwork.
1/30/2026
Joseph H. VERIFIED CUSTOMER
Great service
1/30/2026
Vickie L. VERIFIED CUSTOMER
Thanks
1/30/2026
Debbie N. VERIFIED CUSTOMER
It was a great experience. Emilio was friendly and helpful. I had to wait for my car and it was finished in a timely manner. Thanks! Debbie
1/29/2026
Robin F. VERIFIED CUSTOMER
Emilio Quinonez was the best employee we have worked with to date at Covina KIA! This guy deserves to be more customer facing/in a larger role at your dealership, instead of hiding away in the back. Emilio’s customer service was top notch! He greeted us as soon as we walked in. He asked how he could help. He listened to our concerns from start to finish without interrupting. He quickly processed/checked in our vehicle. He let us know what to expect & offered to call with a follow up. He called letting us know he tried the best he could to get us a replacement on a tire that was damaged when we drove off the lot. He apologized for not being able to replace the tire but only repair. He assured us our vehicle was safe & will not be affected negatively in any way. This guy is truly a 10+ out of 10! All your dealership employees should strive to service customers as he does. Job very well done! Anytime we have service needs in the future we’ll be sure to reach out to Emilio!
1/29/2026
Joshua Y. VERIFIED CUSTOMER
They said my cars windows were cleaned and interior was vacuumed and it wasn’t at all. A ECU/ECM upgrade also took over 5 hours to complete. Kia techs could not answer my questions regarding the knock sensor recall on the engine as well.. very disappointed with the customer service and work done.
1/29/2026
Thomas T. VERIFIED CUSTOMER
Good service
1/29/2026
Miguel Anjel. VERIFIED CUSTOMER
All good. He was very nice and made my visit very comfortable.
I'll definitely keep taking my Kia Sportage for service with you guys, and also recomend my Lyft pasagers to go with you guys if they are considering buying a new or use car
1/29/2026
Stephanie R. VERIFIED CUSTOMER
Amazing customer service!
1/28/2026
Mirla V. VERIFIED CUSTOMER
Michael was great as always. Its no surprise he has so many certificates of recognition.
1/28/2026
Justin C. VERIFIED CUSTOMER
Eric was very attentive and handle my visit with such ease. I will definitely be back to this location. Thanks Eric and thanks Covina Kia!!
1/28/2026
Patrick S. VERIFIED CUSTOMER
It’s been such a pleasure working with Erik Perez. He is incredibly professional, clear, and straightforward, and always willing to help. I truly feel like he looks out for my best interest every step of the way, and I really appreciate the care and support he brings to his work.
1/28/2026
Julie C. VERIFIED CUSTOMER
I asked to change the windshield and it was not done. Service advisor emilio seemed not apologetic and annoyed when I pointed out. It was very frustrating when you paid for all promised services but because the advisor made a mistake, I had to pay extra parts for him to install. Funny part was the advisor told me as he is giving me a free service “i will install
The windshield blades for free if you pay the part” anyways. Overall experience was disappointing.
1/28/2026
Juan R. VERIFIED CUSTOMER
It was a good experience getting my car service at KIA Covina they made it quick and easy and I would definitely recommend this place for service. Thank you Emilio and Mike for always helping me with a great experience at KIA Covina.
1/28/2026
Matthew L. VERIFIED CUSTOMER
Aldo helped me get my car tuned up. Great guy to work with
1/28/2026
Miana V. VERIFIED CUSTOMER
Very communitive very thankful
1/28/2026
Cristal G. VERIFIED CUSTOMER
Emilio was extremely helpful and explained everything to me. He answered all my questions and I'll definitely get my car serviced there again because of him.