I was very dissatisfied with the service, I hope I don't have to go back to that place. I found it to be an unprofessional and very unresponsible service. They offered me a service of an hour and a half to a maximum of two hours and I stayed almost five hours and only received half of the service.
1/28/2022
Linda G. VERIFIED CUSTOMER
The Covina Kia team has done an excellent job on the maintenance of my 2016 Sorento, for the past 5.5 years. I’m very happy with the service.
1/28/2022
Victoria R. VERIFIED CUSTOMER
Very well managed and on time
1/28/2022
Leo L. VERIFIED CUSTOMER
Always great service from Mike and the team
1/27/2022
Elsa F. VERIFIED CUSTOMER
All are great..
1/27/2022
Hector S. VERIFIED CUSTOMER
Karen is the Best!!
1/27/2022
Ralph A. VERIFIED CUSTOMER
Great customer service. My Kia Stinger came out good as before. Keep up the good work. ????
1/27/2022
Juan L. VERIFIED CUSTOMER
Thank you. Service was great Karen kept me informed on what was going on with my car while I waited. Excellent service better experience than other Kia dealerships I have been to.
1/27/2022
Brian D. VERIFIED CUSTOMER
Yes service was good. Will come back
1/26/2022
**** G. VERIFIED CUSTOMER
Oscar was great. He kept in communication with me as promised. I had my car towed away to have the work done elsewhere. All of the recommended work that I was quoted was not needed. The service department didn’t even try to retain my business.
1/26/2022
Karla Y. VERIFIED CUSTOMER
Great service and excellent customer service. Friendly and helpful.
1/26/2022
Vincent C. VERIFIED CUSTOMER
Everything good especially Michael
1/26/2022
Claudia C. VERIFIED CUSTOMER
The agent that helped me was great. But I am concerned with the overall process. Twice I have been at the service area due to issues once with my tires and the other with my battery. The service team was so easy to quote me an outrageous amount of money to replace the item in question. My issue is… I purchased the tires from you to have the comfort and warranty same when I purchased the battery 2 years ago safety and warranty. Unfortunately the two times I brought my vehicle in for those two reasons they never check my profile to see first if any of my parts are under warranty. I get quoted the huge amount , Not until I ask them to check the do. Then they realize oh yes it is still under warranty therefore you either pay a discount fee in the case of my tire or no fees in the case of the battery. Other times I get the runaround taking almost 2 weeks to get back to me because nobody knew how the warranty that you sell worked.
1/26/2022
Vivian M. VERIFIED CUSTOMER
Great job .. quality service, thank you
1/26/2022
Joseph N. VERIFIED CUSTOMER
Vehicle works great. But alignment is off some how, and early morning drives vehicle makes slight creaking noise when i put the vehicle in drive.
1/25/2022
Felix R. VERIFIED CUSTOMER
They did a great job and were really quick with getting the job done quickly very happy and satisfied
1/25/2022
Elizabeth V. VERIFIED CUSTOMER
get better staff
1/25/2022
Jenniffer S. VERIFIED CUSTOMER
They had my car for 1 week and I had to take the bus to work. I have kept in contact with the dealership but they didn't reply back. So, I went on my day off just to find out they couldn't do anything.
Sincerely,
Jenniffer
1/24/2022
Olga P. VERIFIED CUSTOMER
Excellent service!!!!!????
1/24/2022
Lorraine H. VERIFIED CUSTOMER
I have a recall on 2014 Kia Optima and Covina Kia said they would call me when they receive part during week. Never received a call!
I went to get a smog test and this test center notified me of recall.
Covina Kia should follow up with customers on status of parts on back order.