Thank you thank you Jonathan for turning around my experience in the service department. In each of my dealings with him, he has turned what started off a bad experience with Mike, into a great experience. His interactions with other clients in the lobby was also great from what I saw. He is patient and takes the time to answer all of my questions and provide a great customer experience.
1/7/2022
Gilbert M. VERIFIED CUSTOMER
Great service every time
1/7/2022
Kristin R. VERIFIED CUSTOMER
Your dealership burnt my car to the ground after they "fixed" it when they took it out for test drive. Gordon C. never offered me anything to help me out...just called with insurance info. Lost me as a customer forever.
1/7/2022
Natasha W. VERIFIED CUSTOMER
Mike was resourceful and a pleasure to work with. He kept me updated throughout the day and made sure all my concerns were addressed. Great customer experience overall
1/6/2022
Amy B. VERIFIED CUSTOMER
I took no car in for service. The diagnostics indicated that the battery was low or even dead. I was told that a new battery was needed and it would be $409. The current battery is less than six months old. I took the car to O’Reillys and had the battery tested and their diagnostic tool indicated the battery was 100% battery life. This really made me think that Kia of Covina try to rip me off. It makes me very sad that I put my trust in them and they led me astray. I now feel like every time I have to take my car and I’m going to be treated as just another way to earn money and not really cared for as a person and lifelong Kia customer. Karen is still out was a friendly and nice service representative. I know she’s just the middle person and doing her job. I just wish that Kia had technicians that knew how to diagnose cars without using a diagnostic tool. The guy at O’Reilly’s clearly could see that the battery just needed to be tightened as it was loose.
1/6/2022
Shaun W. VERIFIED CUSTOMER
Mike is a jokester. Very friendly and helpful.
1/6/2022
Margie Z. VERIFIED CUSTOMER
Great service
1/6/2022
Sergio A. VERIFIED CUSTOMER
Thank you Jonathan
1/6/2022
Gail J. VERIFIED CUSTOMER
Thank you!
1/5/2022
Darryle D. VERIFIED CUSTOMER
Yes very professional
1/5/2022
Martin E. VERIFIED CUSTOMER
Excellent service
1/5/2022
Margaret Z. VERIFIED CUSTOMER
Service was done in a timely manner! I really appreciated that!
1/5/2022
Ayman M. VERIFIED CUSTOMER
Oscar was great, very helpful, has knowledge.
But kia labor is overpriced.
1/5/2022
Mohsen S. VERIFIED CUSTOMER
All good
1/4/2022
Rosie M. VERIFIED CUSTOMER
Service was good
1/4/2022
Hugo A. VERIFIED CUSTOMER
Good
1/4/2022
Daniel O. VERIFIED CUSTOMER
Daniel O
1/3/2022
Kaylene R. VERIFIED CUSTOMER
I am very satisfied great job
1/1/2022
Michael H. VERIFIED CUSTOMER
You found the issue, and fixed it. Thanks!
1/1/2022
Estela D. VERIFIED CUSTOMER
Brought my car in to get engine replaced, and was told the diagnostic was going to take 2-4 days. A week goes by and nobody reaches out to let me know the status until I call. After the go ahead is given to order parts I went two weeks without being notified that a rental was covered under warranty. After being without my car for a whole month I was able to get a rental on the third week. Now I understand you probably were trying to save money by withholding the rental information, but by purchasing a whole car through Kia I expect to at least be shown some form of “let me take care of you.”