Covina Kia Auto Repair Service

Johnathan was always available to speak to, answered all my questions and explained what was going on with my car.

Keep the good job

Once again, no communication. Dropped off car Monday at 7:00, I had to call on Tuesday around 1:15 for an update. Was on hold for over 20 minutes then I hung up. Finally they called to let me know the car was ready.

Thank you for squeezing me in for service today.

I was told that there was a leak in my tire and that I need to replace all 4 of my tires. I picked up my car and THERE WAS NO LEAK. My car probably had something wrong with the tire sensor. I am dissatisfied of Kia’s dishonesty.

Jonathan was very friendly and attentive. This was the first time that anyone at Covina Kia ha bien very nice and with great service

I have not been impressed by this service center in the past. Today was much better and I felt that I was in good hands with Jonathan. Thank you!

Everything was good, no complaints on the job thank you very much for the service!!!!!!

Excellent

None

I was treated professionally and courteously by Oscar. Repairs were done faster than I expected.

I am satisfied with the customer service rep but I don’t have any confidence in the mechanics determination that the problem is due to a blown head gasket. The van has never overheated on me, I change the oil every 3000 miles. It doesn’t smoke and the engine runs smoothly. The mechanic was unable to duplicate the problem I took it in for and therefore was unable to determine the cause. To charge $2800 to replace the head gasket with no guarantee is unacceptable. I have been a KIA customer since 2006 and until now have always been satisfied with your service.

The service was performed on time and expertly.

Yes, I'm intrested to know more about a trade in at a later time , thank you

The job isn't finished. My car is still not legal and tagged because of this emissions recall. On November 17th I made an appointment for December 18th at 8:30am (Covina dealership) to fix the emissions recall. For a whole month I've been prevented from legally driving my car. I was told the appointment was so far away because they had to order parts. I was told there would be a shuttle. When my Kia Sportage was brought on 12/18/21 at 8:30 there was NO APPOINTMENT, NO SHUTTLE (LYFT $27), NOT ENOUGH PARTS..JOB ISNT FINISHED. I STILL DON'T HAVE A LEGAL VEHICLE. (Thank you for doing what you could... Still not finished) Kindly, the service department saw my Kia anyways, and did the best they could without the proper parts. They washed my car. That was nice. Whatever the problem is with the horrible woman who took my appointment... I don't know. What do I do now? I'm disabled and must have help with big appointments like this. I live on a fixed income and paying for Lyft is too expensive. Now I have to come back to Covina Kia and do this all over again? And I still can't drive my car? This isn't right. People shouldn't be treated like this. I can't even go Christmas shopping, I don't have a car for the holidays!?!?... Still stuck without a legal car. Please contact me and arrange something, a second attempt at getting this done. Again, thank you for your service personal who took my car on 12/18/21 when the computer didn't acknowledge the appointment. Respectfully, Rosella M

thank you well done

Clear information and service outcomes.

Oscar was very informative and helpful!

Rep said when car was done, he said he was just waiting for car wash and dry then Porter would bring it up. When arrived not washed at all never mind dried. Went back in to notify Oscar, then I had to return to ask for cash receipt,also paperwork does not list services that were done. So I wonder if anything done.Disappointed

Karen was very sweet and kept me updated on the repairs! My overall experience was exceptional! Much better than any other Kia dealership I have ever been to! Thank you!