I had to call customer service for an update, after finding out that the car was passed warranty and would not be able to fix it...I was charged 175 for a diagnostic fee which I feel is completely over priced when it's a computer reading codes off the engine.I know each dealership is owned privately and therefore could charge any price but I think that was a too much...will not go back to that dealership.
1/30/2022
Alex S. VERIFIED CUSTOMER
Covina Valley Kia to me is my favorite spot to get a Kua vehicle. They provide great services and deals that you cannot refuse to pass up
1/30/2022
Deborah R. VERIFIED CUSTOMER
Great experience
1/29/2022
Manuel L. VERIFIED CUSTOMER
Big improvement. Especially they changed and call you beforehand for any additional service items instead of waiting until you’re already there to tell you
1/29/2022
Michele T. VERIFIED CUSTOMER
Michael is the best! Great customer service. He always keeps me informed on the status of my car’s service.
1/29/2022
Lanette B. VERIFIED CUSTOMER
Great Service ! Only place I take my car.
1/29/2022
Marilyn J. VERIFIED CUSTOMER
Well done
1/29/2022
Leo C. VERIFIED CUSTOMER
I was very dissatisfied with the service, I hope I don't have to go back to that place. I found it to be an unprofessional and very unresponsible service. They offered me a service of an hour and a half to a maximum of two hours and I stayed almost five hours and only received half of the service.
1/28/2022
Linda G. VERIFIED CUSTOMER
The Covina Kia team has done an excellent job on the maintenance of my 2016 Sorento, for the past 5.5 years. I’m very happy with the service.
1/28/2022
Victoria R. VERIFIED CUSTOMER
Very well managed and on time
1/28/2022
Leo L. VERIFIED CUSTOMER
Always great service from Mike and the team
1/27/2022
Elsa F. VERIFIED CUSTOMER
All are great..
1/27/2022
Hector S. VERIFIED CUSTOMER
Karen is the Best!!
1/27/2022
Ralph A. VERIFIED CUSTOMER
Great customer service. My Kia Stinger came out good as before. Keep up the good work. ????
1/27/2022
Juan L. VERIFIED CUSTOMER
Thank you. Service was great Karen kept me informed on what was going on with my car while I waited. Excellent service better experience than other Kia dealerships I have been to.
1/27/2022
Brian D. VERIFIED CUSTOMER
Yes service was good. Will come back
1/26/2022
**** G. VERIFIED CUSTOMER
Oscar was great. He kept in communication with me as promised. I had my car towed away to have the work done elsewhere. All of the recommended work that I was quoted was not needed. The service department didn’t even try to retain my business.
1/26/2022
Karla Y. VERIFIED CUSTOMER
Great service and excellent customer service. Friendly and helpful.
1/26/2022
Vincent C. VERIFIED CUSTOMER
Everything good especially Michael
1/26/2022
Claudia C. VERIFIED CUSTOMER
The agent that helped me was great. But I am concerned with the overall process. Twice I have been at the service area due to issues once with my tires and the other with my battery. The service team was so easy to quote me an outrageous amount of money to replace the item in question. My issue is… I purchased the tires from you to have the comfort and warranty same when I purchased the battery 2 years ago safety and warranty. Unfortunately the two times I brought my vehicle in for those two reasons they never check my profile to see first if any of my parts are under warranty. I get quoted the huge amount , Not until I ask them to check the do. Then they realize oh yes it is still under warranty therefore you either pay a discount fee in the case of my tire or no fees in the case of the battery. Other times I get the runaround taking almost 2 weeks to get back to me because nobody knew how the warranty that you sell worked.