Covina Kia Auto Repair Service

Wrong part ordered. Only found out wrong part after car was dropped off to fix. Now have to wait another week to fix.

Very pleased with the courteous stafff

She was professional and clear. I satified.

The only reason I continue to go to your shop is because Michael has the best customer service! You are very lucky to have him

Absolutely appreciate the service team at Covina Valley KIA

It'd better be a cold day and hell before they ever think about getting rid of Mike I was lost without him

There was no sticker placed inside the car to indicate when the next oil change should take place

Thank you, Mike, for always taking great care of us!

Very satisfied

Karen was an amazing person

Everyone is amazing and they always take care of my car and they go above and beyond for my self n my car.

Eduardo was great. Good service, set good expectations, and was kind through the whole process. I appreciate him!

Just FYI I drive from highland park, because Covina valley Kia far surpasses other dealerships and it servicing in my area. Thanks again for exceeding my expectations every time I go.

When my KIA needs to be serviced. I only come to Mike to handle it.

Excellent and timely service

Thank you Michael for always reassuring me with your presence at KIA. I know if you are there, my car is in good hands.

Made an appointment for service on Wednesday at 12 noon. I called at 4PM and they hadn’t even looked at my car yet. What is the point to make an appointment. I was without my vehicle for 2 days. If they didn’t have time for my car they should have told me, so I could come back another time. This is a big issue related to customer service.

ALWAYS great service!!

Mike is always a pleasure and he really takes care of his clients he’s very courteous and really shows great customer services I really like going to the dealership because I know that everyone’s gonna treat me really good and they really cater to the clients Mike It’s very accommodating and Ian exceptionable individual. Thank you Kia team

Did not call me to tell me my tire that I payed for on the 21st I just found out a couple of days ago. He said my tire would be in in a couple of days and never called me. He told me that the mechanics put the right air pressure on my tires and I leave and the tire pressure on all 4 tires and they were all different they were at 44 one and the other was 39, the others were 38 then I come back to tell him about it and he said ok leave your car again and I’ll have them fix that. I leave again and he tells me that they checked it out and was fine and it was the same . And I said fine. I drive off and I told him it was the same so he said there ok you have to drive it around 4 miles and it would fix it self, I drove it 11 miles and it was the same. When I called the first time when I found out they had my tire and asked him if I can come in that day and he said no I had to come in a couple of days later, I figured that the least he could do was give me an appointment the next day and said no . I’m sorry to complain about this but I was upset. But I think that Wesley is such a nice person and I asked for him but he wasn’t there and they told me to call you and you would take care of this. I thank you so much for being understanding and your taking care of this problem.